Our commitments 
to responsible impact 
True to our mutualist roots, we protect our members and contribute to the well-being of our community. We aim to offer responsible and inclusive insurance 
products. We also support initiatives that generate positive social and economic benefits, through donations, sponsorships or partnerships aligned with our 
values, to help build a more supportive and responsible future. 
An ongoing commitment to member
experience and satisfaction 
In 2025, we strengthened our listening efforts and firmly embedded CSR in 
our feedback and continuous improvement tools so we could better meet the 
expectations of our members and partners. This was reflected in particular in the 
integration of CSR criteria into the optimization of the broker journey. 
Our active participation in the Montreal Climate Summit
We took part in the Montreal Climate Summit as a Mutual Ambition and Mobility 
partner. At this event, more than 800 people came together to mobilize, gain 
tools and draw inspiration from the ecological transition. This sponsorship 
reflects our CSR commitment beyond our own walls by supporting a collective 
gathering that fosters the sharing of knowledge and resources to accelerate the 
ecological transition.
Our concrete collaboration with EDS Institute
As part of our partnership with EDS Institute, our team had the privilege of 
speaking with students in the master’s program in climate action. This event 
reflects both our philanthropic commitment and our desire to educate and 
mobilize the next generation around socio-environmental issues. 
Another step toward responsible insurance products 
We: 
•	
Conducted a survey of members holding a personal insurance policy 
to better understand their perceptions, their expectations and product 
development opportunities; 
•	
Improved the offer development process by integrating CSR criteria.
This shift is also reflected in our services. Some of our partners in automobile 
repair have, in fact, adopted circular economy practices, such as reclaiming and 
recycling materials during repair work. 
2025 – CSR SUMMARY
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