Groupe Promutuel and its member companies firmly believe that the rigorous application of best governance practices is the key to upholding mutualist values. With that in mind, Groupe Promutuel undertook a review of its governance and identified areas for improvement. Work to implement the recommendations resulting from the review is underway and will ensure that Groupe Promutuel governance evolves to be consistent with best practices. Similarly, Groupe Promutuel must adopt best practices in regulatory compliance and risk management, so our insureds benefit from management that is healthy, prudent, and effective. To that end, we have developed policies and processes that govern who we are and what we do. Management and Board of Directors’ Roles and Responsibilities Our board members and management staff must act in an honest, fair, and ethical manner. While showing all the integrity expected of them, they must also possess and develop the skills they need to fulfill the roles, responsibilities, and obligations incumbent upon them. With a view to sound and prudent management, Groupe Promutuel has taken steps to include a member with specific expertise in information and communication technology on the Board of directors. Business Risk Management Framework Groupe Promutuel has a risk management framework that addresses all the various risks to which it is exposed. The framework is administered and overseen by various managers and committees. The Board of directors is responsible for determining risk tolerance levels. It must also approve the development, review, and implementation of risk monitoring and control policies. To this end, the Board of directors has established a Risk Management and Standards Committee to ensure the implementation of best practices relating to, among others, compliance with sound business practices and sound and prudent management practices. Internal Controls, Independent Supervision, and Operational Audits Our internal controls are effective and efficient. They are based on reports from the people responsible for risk management and regulatory compliance, along with any other reports drawn up for the Board of directors. Our internal controls are also subject to various external oversight mechanisms, including external audits. Ethics and Professional Conduct The Governance and Ethics Committee that reports to the Board of Directors ensures that Groupe Promutuel applies a code of ethics for board members and a code of ethics and professional conduct for staff. These codes address both potential and apparent conflicts of interest. The Committee conducts annual assessments of the Board’s integrity and collective competence. Governance Groupe Promutuel’s governance framework also includes a program, policies, and a self-assessment mechanism based on best practices, which, for the purpose of continuous improvement, are also part of Groupe Promutuel’s work to review and improve its governance. 2025 – ANNUAL REPORT 29
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