Our strategy 
and its guiding principles
In 2025, we achieved key objectives under our CSR strategy. These were aimed at strengthening our ability to embed sustainable development at the heart of 
our activities, for the benefit of our members, our teams and our communities. 
Based on a study of the expectations of our internal and external stakeholders, our 
materiality analysis helped us structure our approach. It led to the identification 
of the organization’s environmental, social, and governance priorities. These 
priorities, which are at the heart of our CSR action plan, serve as a driving force 
for our 2024–2027 Strategic plan and are being progressively integrated into 
our business objectives. 
Our 10 priorities are:
•	
Greenhouse gas emissions management  
•	
Responsible investments  
•	
Member experience and satisfaction  
•	
Responsible insurance products  
•	
Socio-economic benefits, partnerships, and philanthropy  
•	
Resource management and protection of the environment  
•	
Climate risks and opportunities  
•	
Diversity, equity and inclusion  
•	
Responsible sourcing  
•	
Talent attraction, engagement and retention 
Our efforts are therefore ongoing and are aligned with the Paris Agreement.
Business objectives
2024-2027
Strategic plan 
• CSR action plan
• CSR priorities
CSR strategy
2025 – CSR SUMMARY
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