We generally obtain your consent to the collection, use, and disclosure of your personal information during our initial interactions with you. This will be the case, for example, when you call us for a quote, visit our websites, or complete a survey.

The consent you provide always varies depending on why you are being asked for it and the sensitivity of the information collected. It may be more general or more concise, implicit or explicit, for a longer or shorter duration, or for one or more purposes.

We will never sell your personal information.

We may disclose your personal information to third parties for any of the purposes described in this Policy. This disclosure is always done for a legitimate purpose when it is necessary to do so, and we implement appropriate measures to ensure that a minimum amount of information is transmitted and kept secure.

We ensure that strict contractual obligations are in place so that anyone who has access to your personal information benefits from protection that is at least equivalent to the protection we ourselves provide.

We may use your personal information for several reasons. The uses will vary depending on several factors, such as the products you hold, your claims, and the nature of our interactions.

In all cases, we only use personal information when necessary.

We have provided several examples below to show the reasons why we use your personal information:

To create your file and identify you

• Confirm your identity and information
• Update your file

To verify your eligibility for insurance products

What personal information do we collect?

In the course of our activities, we may collect various personal information about you. What do we mean by “personal information”? Any information about a natural person that directly or indirectly identifies this individual.

Did you know? Information about a business is generally not considered personal information as it does not concern an individual (a natural person).

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Promutuel Insurance may do business with web service providers located outside the province of Québec or outside Canada, including for survey participation and online contests. Be advised that any data, information, or documents you may provide to Promutuel Insurance under such circumstances may be hosted outside the province of Québec or outside Canada and will be subject to the laws that apply in other provinces, countries, or states. Furthermore, the terms of use and privacy policies of any service providers with whom Promutuel Insurance does business will apply in such circumstances.

The layout and content of this website, including the graphics, text, abbreviations, drawings, emblems, symbols, pictograms, slogans, signs and any other work are protected by Canadian and Québec laws governing intellectual property and ownership rights. Unauthorized use of this content may be in violation of the Copyright Act and the Trademarks Act.