Canada Post service interruption: what to do?

Promutuel Insurance invites you to create your Client Space so you can access your policies, certificates, and other insurance documents online at any time. This will prevent any delays in correspondence or insurance premium payments. Find all the advantages THERE.

Promutuel Insurance has also taken steps to limit the impact in the following cases.

If you are doing business with a brokerage, please contact your broker.

Insurance policy renewal

If your insurance policy expires in the coming weeks, contact your mutual company or your broker to find out what will change. The person in charge of your file will suggest how you can access important documents, for instance, by creating your Client Space.

Premium payment

You must keep paying your premium as scheduled in your contract. Payment options include:

Payment options include:

• Preauthorized payments through your bank (contact your Mutual insurance company to sign up)
• Paying at your financial institution
• Visiting your Mutual company office or brokerage

Compensation request

For anything relating to the management of your claims, you can contact the claims adjuster handling your file. They’ll follow up regarding necessary documents or compensation payment.

You can communicate with your mutual company by phone, email, or fax at any time. You’ll find all the contact info here.

As the situation develops, Promutuel Insurance will take additional steps as needed. Visit this page often to get updates.