Yes, you must inform your insurer as soon as your child starts driving your vehicle, whether they have a learner’s permit, probationary licence, driver’s licence, restricted licence, foreign licence or international licence.

Yes, we recommend that you keep your vehicle insured while it’s in storage, because as the owner, you’re responsible for any damage caused by your vehicle. For example, your vehicle catches fire as a result of an electrical failure and causes damage to other property or buildings. In this case, if you’re still insured, your insurer will compensate the owners of the other property, leaving you to pay only the deductible, if any.

Note that any steps taken with Promutuel, the AMF or any other organization do not interrupt the statutory period allowed for exercising your rights before a civil court.

You may contact the Fédération’s Complaints Officer at any time at [email protected]

1. Dissatisfaction with or comments for promutuel Insurance
   If you want to share comments with us or are not satisfied with our products or the quality of our service, the first step is to contact the person responsible for your file. You can also speak to a manager if you are not satisfied with the response provided by the person in charge of your file.
    
2. Filing of a formal complaint with the complaints officer

If you need help to file your complaint or details concerning the process, you may contact your mutual company or the Federation Complaints Team at [email protected].

For any question regarding a filed complaint, please contact the person in charge of your record.

Finally, please note that the handling of your complaint or the examination of your record performed by Promutuel Insurance, the Autorité des marchés financiers or any other organization does not suspend the legal time limit available to you to assert your rights in civil court.

Each complaint is an opportunity to do more for our clients. That’s why we analyze the complaints we receive to identify recurring issues, address systemic problems and improve our services.

Furthermore, Promutuel Insurance has a free, accessible and easy-to-use complaint handling process. Here are its steps:

Yes, because once your vehicle is in storage, it may benefit from different coverage. Storing your vehicle also entitles you to a storage credit for the duration of the storage period. Please see a damage insurance representative for more information. Please note that some vehicles are not eligible for a storage credit. This is the case for motorcycles and snowmobiles, which are not eligible for a storage credit.

While reward points are estimated for each of your trips, they will update in your app once a week. In the Rewards tab, you’ll be able to view your new point total, along with details on the points earned per trip.