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Promutuel Insurance Portneuf-Champlain: we insure you better.

We've been insuring people in Saint-Basile, Quebec City, Charlesbourg and Trois-Rivières for so long, we know your needs better than anyone. That's why we can offer you the best home, car, business or farm coverage for your budget. Welcome to Promutuel Insurance, your home away from home!

Promutuel Insurance Portneuf-Champlain

2022 Virtual annual meeting

To comply with current health regulations, the Promutuel Assurance Promutuel Assurance annual meeting of members (the “meeting") will be held at 7 p.m. on April 14, 2022 in virtual format only and broadcast live.

Any member, regardless of where they are, will be able to attend, vote, and submit written questions using the virtual platform if they wish so. Insured members who want to participate must register by contacting the Mutual at 1 888 888-1229, ext.3922, or by email at [email protected], no later than April 8, 2022. Click here to view the meeting notice (french only).

Mathieu Allison appointed General Manager of Promutuel Insurance Portneuf-Champlain

Following the retirement of Claude Frenette, the Promutuel Insurance Portneuf-Champlain Board of Directors is pleased to announce the appointment of Mathieu Allison, CPA, CA, as General Manager.

Mr. Allison holds a bachelor’s degree in business administration and went on to complete an MBA with a specialization in accounting. He has held the position of Director – Finance and Assistant General Manager at the Mutual since 2015. From 2012 to 2015, he was Senior Auditor at Fédération du Groupe Promutuel.

With his leadership skills, outside-the-box mindset, and knowledge of the insurance industry, he is ideally suited to drive growth and steer the Mutual towards its objectives, in partnership with the directors and the existing team. The board would like to thank Claude Frenette for his 39 years of loyal service and for his invaluable contribution to the organization’s success.

2021 Virtual annual meeting

To comply with current health regulations, the Promutuel Assurance Portneuf-Champlain annual meeting of members (the “meeting") will be held at 7 p.m. on June 2 in virtual format only and broadcast live.

Any member, regardless of where they are, will be able to attend, vote, and submit written questions using the virtual platform if they so wish. Insured members who want to participate must register by contacting the Mutual at 1 888 888-1229, ext. 3700, or by email at [email protected] no later than May 25. Click here to view the meeting notice (french only).

English translation unavailable for Nouvelle - Portneuf-Champlain - Bénévolat .

Octobre Rose !

October is Breast Cancer Awareness Month. To show our support:

  • Our head office in Saint-Basile was proudly pink!
  • Over 100 breakfasts were prepared and served by 10 members of the Promutuel Insurance Portneuf-Champlain Pro’Action committee to raise funds for breast cancer research.”
  • NEW!
    The wait is over. Online contracts are here!

    No more paper policies! With the brand new online service from Promutuel Insurance, you can now get your insurance policies and certificates electronically. How? Simply by signing up for Online Policies in your Client Space !

    This online service is sure to please. What’s more, by signing up for an Online Policy, you could win a $5,000 travel credit for your dream destination or one of twelve luxury suitcases!

    To learn more about all the benefits of your Client Space, click here.

    Our Winner of the “Take a Payment Holiday for 1 Year” Contest

    Promutuel Insurance Portneuf-Champlain was proud to present a cheque for $1,000 to Mélanie Caron, the lucky winner of our “Take a Payment Holiday for 1 Year” contest. Congratulations!

    We invite our insured members to complete a customer satisfaction survey after a claim is settled in order to qualify. The contest is an incentive that allows us to gather as much information as possible about our current levels of member satisfaction.

    Hats off to these employees!

    On April 21, Promutuel Insurance Portneuf-Champlain held a recognition gala at Le Grand Portneuf golf club, where a number of employees were honoured for their years of service. We’re proud to have such a dedicated team of people who are always there for our insured members!

    • Front, left to right: Johanne Richard (5 years), Lina Lafontaine (35 years and soon to retire), Sylvie Genest (30 years), Marie Reglain (10 years), Edith Grandbois (25 years)
    • Rear, left to right: Berthier Jacques (15 years), Catherine Fortin (15 years), Johanne Thibodeau (35 years), Claude Frenette (35 years), Mathieu Allison (5 years), Johanne Papillon (25 years), Martine Emond (10 years), Yves Brouillette (25 years)
    • Absent from photo: Josée Vézina (15 years), Daniel Bussières (10 years), Nathalie Veillette (10 years)

    New General Manager

    The Promutuel Insurance Portneuf-Champlain board of directors is pleased to announce the appointment of Claude Frenette as general manager of the mutual. This decision is further to the retirement of Jean Mottard, who held this position since 2000.

    Read the press release (French only)

    Ribbon cutting for a new office in Saint-Tite

    On November 5, 2015, at 10:30 a.m., we held a joyful ribbon-cutting ceremony for the opening of our new office in the heart of Saint Tite. Directors and members of the team were on hand to celebrate the official opening of our newest location. Damage insurance agents Nathalie Tessier, Angèle Simard, and Kelly Leblanc Bouvette are there to offer insurance products that meet the needs of their clients.

    “We’re opening this location to give our clients and Saint Tite locals access to our full range of personal insurance products, as well as all of our services, right where they live,” said Jean Mottard, general manager of Promutuel Insurance Portneuf-Champlain. “It’s a move that highlights our desire to adapt and continuously improve our ability to meet the needs of our insureds.”

    Promutuel Insurance distributes good cheer and umbrellas!

    On a rainy June 21, 2015, a Promutuel Insurance squad visited various public places in Québec and surprised passersby by handing out umbrellas sporting the mutual company’s logo.

    A great initiative that had everyone smiling!


    Promutuel Insurance congratulates the winner of the contest it held at Foire des entrepreneurs at Centre de foires de Québec on April 30. Sylvain Fortier of Sainte-Catherine-de-la-Jacques-Cartier won a hotel and spa package at a prestigious hotel in Old Montréal. His name was selected in a random draw the week after the trade show. Congratulations and have a nice trip!

    First volunteer committee dinner

    In 2013, Promutuel Portneuf-Champlain established a volunteer committee, whose mission is to plan activities that help the community. The committee has a budget and is composed exclusively of employees.

    The first event took place on September 21. We organized a family day to raise money for Opération Enfant Soleil. We raised almost $700 over the course of the day and finished with a dinner featuring live music.

    A week before the event, we announced a new “Jeans Friday” initiative. Now employees can wear jeans to work on Friday, provided they wear a badge that we created. Badges can be purchased for $20, with proceeds going to Opération Enfant Soleil. There’s a $24 penalty fee for wearing jeans without a badge!

    More projects for more good causes will be announced over the next year.


    Michel Gauthier
    Member of the executive committee, investment, human resources and projects committees
    Ville de Portneuf
    Jean-Paul Rousseau
    Member of the executive and investment committees
    Richard Moisan
    Member of the executive, ethics, and audit committees
    Annie Roy
    President and Member of the audit committee
    Member of the projects committee and the Pro’Action committee
    Conrad Robitaille
    Chair and member of the ethics and human resources committees
    Marie-Pier Lemaire
    President and member of the human resources committee
    Member of the Pro’Action committee
    Richard Genest
    Member of the audit committee
    Thomas Boisvert St-Arnaud
    Member of the ethics committee

    Management team

    Mathieu Allison
    General Manager
    Member of the projects committee
    Annie Beaudoin
    Manager – Personal Lines Insurance and Prevention
    Alain Papillon
    Manager – Business & Farm Insurance and Brokerage
    Benoit Duchesne
    Claims Manager
    Laurie Jobin
    Manager — Human Resources
    Valérie Bellemare
    Manager — Finance and Administration

    Our other insurance products

    In addition to car insurance, home insurance, recreational vehicle insurance, business insurance and farm insurance, Promutuel Insurance offers a range of complementary products designed to meet insured-members’ needs.

    Use the menu to the right to discover our other insurance products.

    Life and health insurance

    Thanks to a network of financial security advisors, Promutuel offers its insured members access to a wide range of life and health insurance products.

     Produit Assurance de personne - Promutuel Assurance

    • Permanent life insurance
    • Permanent life insurance without medical examination
    • Temporary life insurance
    • Universal life insurance
    • Disability insurance
    • Critical illness insurance
    • Long-term care insurance
    • Travel insurance

    For information : 1 800 510-4630, extension 2322.

    *The financial security advisors are affiliated with Promutuel Insurance 
    Boréale and sell products from a number of life insurance providers.


    Driven by the spirit of mutual support and collaboration, our mutual insurance association continues to stand out for the distinctive, local services we’ve been providing our insured members for years. Our mutualist values still guide the actions we take to secure the organization’s future and pursue our social mission in the communities we serve.

    We are proud of the progress we have made in recent years and will continue to do everything in our power to achieve the objectives set out in our strategic plan. We ended 2021 with strong financial results, attributable in large part to the strategies and actions implemented to mitigate impacts of the frequency and severity of claims.

    Read our 2021 annual report to learn more.

    2020 Annual report

    Our core mutualist values helped us navigate the challenges brought on by the COVID-19 pandemic in 2020. They sustained our desire to help our neighbours and communities and provide superior service to our insured members.

    There is no doubt that the pandemic had a big impact on our results, but we are deeply proud that they also reflect our professionalism and drive. Please consult our annual report for more information.

    2019 annual report

    We worked hard in 2019 to make your mutual insurance association even more resilient and ensure continued growth in the face of industry-wide upheavals so that we could continue to be a proud mutual insurer in your community.

    We invite you to read our annual report to see what we achieved in 2019 (French only).

    2018 Annual Report

    Throughout its history, Promutuel Insurance has always viewed change as an opportunity for growth, finding ways to adapt without ever losing sight of its core mission as a mutual insurance association. In 2018, we used that strength to keep moving forward and standing out from the competition in an industry that’s rapidly evolving.

    To see the results, we invite you to take a look at our annual report.

    2017 Annual Report

    The purpose of insurance is to protect our most precious possessions and provide peace of mind. The numerous claims filed in 2017 were a stark reminder of our first and fundamental role as an insurer: being there for our insured members when they need us.

    We encourage you to read our annual report for a look at last year’s highlights and financial results.


    In 2016 we continued our efforts to provide an unparalleled client experience, in particular by increasing our digital presence and agility. Leveraging our clear vision and proven ability to adapt, we were able to succeed in a highly competitive landscape.

    We invite you to consult our annual report, which summarizes our highlights and financial results from the past year.


    /sites/default/files/2015 Annual Report – Promutuel Assurance Portneuf-Champlain

    The year 2015 was brimming with rich and promising projects, which inspired us to step up our efforts today to confidently build a brilliant future for our organization. We invite you to consult your mutual insurance association’s annual report for its 2015 results.

    2014 Annual Report

    Rapport Annuel 2014 - Promutuel Assurance Portneuf-Champlain

    A lot of positive changes occurred in 2014, which bodes well for the future of our organization. This annual report provides a summary of our projects and results from the past year.

    Community contributions

    Solidarity, mutual aid and cooperation are three core values that are woven into the very fabric of your Mutual. Your Mutual is dedicated to investing day after day in the community, and is proud to have contributed once again this year to the socio-economic health of the region through the donations and sponsorships it has provided to various organizations. Your Mutual is a partner of choice in the success of many local events and initiatives.

    Territoire Promutuel Assurance Portneuf-Champlain

    About us

    The corporate name of Promutuel Portneuf-Champlain was adopted to add the sector of Promutuel La Mauricienne to the sector of Promutuel La Portneuvienne.

    The evolution of Promutuel Portneuf-Champlain has also been marked by two important mergers. The first merger occurred in December 1980 when seven fire mutual associations joined forces to enhance their financial position, and the second merger occurred in July 1984, with the Fire, Lightning and Wind Mutual Insurance Company of the parish of Charlesbourg.

    In 2005, to provide a wider range of products, Promutuel Portneuf-Champlain built a new service office in Québec City's borough of Sainte-Foy. Moreover, your mutual association moved the Cap-de-la-Madeleine service office to a more strategic site. Finally, a service office was recently been opened in Donnacona. All these initiatives, added to the acquisition of broker offices, helped to foster your mutual association's growth.

    Now Promutuel Portneuf-Champlain has a number of services offices in every part of the sector: Saint-Basile, Saint-Narcisse, Cap-de-la-Madeleine, Donnacona, Pont-Rouge, Québec City (in Saint-Émile and Sainte-Foy), Saint-Georges, Saint-Marc-des-Carrières, and Saint-Raymond.

    Promutuel Portneuf-Champlain, with 10 services offices, including the heand office in Saint-Basile, and 22 broker offices, has been able to accomplish more for the people of the region over the past 25 years.

    Promutuel Insurance Portneuf-Champlain in number:

    • 51,062 insured-members who place their trust in us
    • A total of $69,888,000 in written premiums
    • $28,685,000 paid out in claims in 2021
    • $68,069,000 in members’ equity

    Survey for our insured-members who have filed a claim

    We have introduced a survey for insured-members who have filed a claim with Promutuel Insurance to give us feedback on the service they received. This survey will also enable us to improve the service we deliver to our insured-members.

    The survey can be found online at and access is restricted to insured-members who have received a PIN. Not all insured-members who file a claim will systematically receive a PIN to access the survey.

    If you have filed a claim with Promutuel Insurance and have not received a PIN by mail or by email, but wish to share your comments with us, please do so by following our complaint process:

    Titre Ville Région
    Agent(e) en assurance de dommages des particuliers Service à la clientèle Saint-Basile Capitale-Nationale, Mauricie Apply
    Conseiller(ère) en responsabilité sociale et marketing (médias sociaux) Un des bureaux de la Mutuelle Capitale-Nationale, Mauricie, Portneuf Apply

    Service outlets

    Promutuel Insurance Portneuf-Champlain

    Head Office


    257, boulevard du Centenaire
    Saint-Basile (Quebec)
    G0A 3G0

    Opening hours

    *8:30 to 12 pm - 1 to 4:30 pm
    *8:30 to 12 pm - 1 to 4:30 pm
    *8:30 to 12 pm - 1 to 4:30 pm
    *8:30 to 12 pm - 1 to 4:30 pm
    8:30 to 12 pm - 1 to 4:30 pm
    *Our call centre is open during the noon hour Monday to Friday, and until 7 p.m. Monday to Thursday.


    1528, avenue Jules-Verne
    Quebec (Quebec)
    G2G 2R5

    Opening hours

    *8:30 to 12 pm - 1 to 4:30 pm
    *8:30 to 12 pm - 1 to 4:30 pm
    *8:30 to 12 pm - 1 to 4:30 pm
    *8:30 to 12 pm - 1 to 4:30 pm
    8:30 to 12 pm - 1 to 4:30 pm
    *Our call centre is open during the noon hour Monday to Friday, and until 7 p.m. Monday to Thursday.


    11088 Boulevard Henri-Bourassa
    Québec (Québec)
    G1G 3X9

    Opening hours

    8:30 to 4:30 pm
    8:30 to 4:30 pm
    8:30 to 4:30 pm
    8:30 to 4:30 pm
    8:30 to 4:30 pm


    439, rue Barkoff
    Trois-Rivières (Quebec)
    G8T 2A5

    Opening hours

    *8:30 to 12 pm - 1 to 4:30 pm
    *8:30 to 12 pm - 1 to 4:30 pm
    *8:30 to 12 pm - 1 to 4:30 pm
    *8:30 to 12 pm - 1 to 4:30 pm
    8:30 to 12 pm - 1 to 4:30 pm
    *Our call centre is open during the noon hour Monday to Friday, and until 7 p.m. Monday to Thursday.


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