COVID-19
Even in this exceptional context, we are available throughout Québec to meet your needs.
Even in this exceptional context, we are available throughout Québec to meet your needs.
To comply with current health regulations, the Promutuel Assurance Portneuf-Champlain annual meeting of members (the “meeting") will be held at 7 p.m. on June 2 in virtual format only and broadcast live.
Any member, regardless of where they are, will be able to attend, vote, and submit written questions using the virtual platform if they so wish. Insured members who want to participate must register by contacting the Mutual at 1 888 888-1229, ext. 3700, or by email at [email protected] no later than May 25. Click here to view the meeting notice (french only).
October is Breast Cancer Awareness Month. To show our support:
No more paper policies! With the brand new online service from Promutuel Insurance, you can now get your insurance policies and certificates electronically. How? Simply by signing up for Online Policies in your Client Space !
This online service is sure to please. What’s more, by signing up for an Online Policy, you could win a $5,000 travel credit for your dream destination or one of twelve luxury suitcases!
To learn more about all the benefits of your Client Space, click here.
Promutuel Insurance Portneuf-Champlain was proud to present a cheque for $1,000 to Mélanie Caron, the lucky winner of our “Take a Payment Holiday for 1 Year” contest. Congratulations!
We invite our insured members to complete a customer satisfaction survey after a claim is settled in order to qualify. The contest is an incentive that allows us to gather as much information as possible about our current levels of member satisfaction.
On April 21, Promutuel Insurance Portneuf-Champlain held a recognition gala at Le Grand Portneuf golf club, where a number of employees were honoured for their years of service. We’re proud to have such a dedicated team of people who are always there for our insured members!
The Promutuel Insurance Portneuf-Champlain board of directors is pleased to announce the appointment of Claude Frenette as general manager of the mutual. This decision is further to the retirement of Jean Mottard, who held this position since 2000.
Read the press release (French only)
On November 5, 2015, at 10:30 a.m., we held a joyful ribbon-cutting ceremony for the opening of our new office in the heart of Saint Tite. Directors and members of the team were on hand to celebrate the official opening of our newest location. Damage insurance agents Nathalie Tessier, Angèle Simard, and Kelly Leblanc Bouvette are there to offer insurance products that meet the needs of their clients.
“We’re opening this location to give our clients and Saint Tite locals access to our full range of personal insurance products, as well as all of our services, right where they live,” said Jean Mottard, general manager of Promutuel Insurance Portneuf-Champlain. “It’s a move that highlights our desire to adapt and continuously improve our ability to meet the needs of our insureds.”
On a rainy June 21, 2015, a Promutuel Insurance squad visited various public places in Québec and surprised passersby by handing out umbrellas sporting the mutual company’s logo.
A great initiative that had everyone smiling!
Promutuel Insurance congratulates the winner of the contest it held at Foire des entrepreneurs at Centre de foires de Québec on April 30. Sylvain Fortier of Sainte-Catherine-de-la-Jacques-Cartier won a hotel and spa package at a prestigious hotel in Old Montréal. His name was selected in a random draw the week after the trade show. Congratulations and have a nice trip!
In 2013, Promutuel Portneuf-Champlain established a volunteer committee, whose mission is to plan activities that help the community. The committee has a budget and is composed exclusively of employees.
The first event took place on September 21. We organized a family day to raise money for Opération Enfant Soleil. We raised almost $700 over the course of the day and finished with a dinner featuring live music.
A week before the event, we announced a new “Jeans Friday” initiative. Now employees can wear jeans to work on Friday, provided they wear a badge that we created. Badges can be purchased for $20, with proceeds going to Opération Enfant Soleil. There’s a $24 penalty fee for wearing jeans without a badge!
More projects for more good causes will be announced over the next year.
In addition to car insurance, home insurance, recreational vehicle insurance, business insurance and farm insurance, Promutuel Insurance offers a range of complementary products designed to meet insured-members’ needs.
Use the menu to the right to discover our other insurance products.
Thanks to a network of financial security advisors, Promutuel offers its insured members access to a wide range of life and health insurance products.
For information : 1 800 510-4630, extension 2322.
*The financial security advisors are affiliated with Promutuel Insurance
Boréale and sell products from a number of life insurance providers.
Our core mutualist values helped us navigate the challenges brought on by the COVID-19 pandemic in 2020. They sustained our desire to help our neighbours and communities and provide superior service to our insured members.
There is no doubt that the pandemic had a big impact on our results, but we are deeply proud that they also reflect our professionalism and drive. Please consult our annual report for more information.
We worked hard in 2019 to make your mutual insurance association even more resilient and ensure continued growth in the face of industry-wide upheavals so that we could continue to be a proud mutual insurer in your community.
We invite you to read our annual report to see what we achieved in 2019 (French only).
Throughout its history, Promutuel Insurance has always viewed change as an opportunity for growth, finding ways to adapt without ever losing sight of its core mission as a mutual insurance association. In 2018, we used that strength to keep moving forward and standing out from the competition in an industry that’s rapidly evolving.
To see the results, we invite you to take a look at our annual report.
The purpose of insurance is to protect our most precious possessions and provide peace of mind. The numerous claims filed in 2017 were a stark reminder of our first and fundamental role as an insurer: being there for our insured members when they need us.
We encourage you to read our annual report for a look at last year’s highlights and financial results.
In 2016 we continued our efforts to provide an unparalleled client experience, in particular by increasing our digital presence and agility. Leveraging our clear vision and proven ability to adapt, we were able to succeed in a highly competitive landscape.
We invite you to consult our annual report, which summarizes our highlights and financial results from the past year.
The year 2015 was brimming with rich and promising projects, which inspired us to step up our efforts today to confidently build a brilliant future for our organization. We invite you to consult your mutual insurance association’s annual report for its 2015 results.
A lot of positive changes occurred in 2014, which bodes well for the future of our organization. This annual report provides a summary of our projects and results from the past year.
Solidarity, mutual aid and cooperation are three core values that are woven into the very fabric of your Mutual. Your Mutual is dedicated to investing day after day in the community, and is proud to have contributed once again this year to the socio-economic health of the region through the donations and sponsorships it has provided to various organizations. Your Mutual is a partner of choice in the success of many local events and initiatives.
The corporate name of Promutuel Portneuf-Champlain was adopted to add the sector of Promutuel La Mauricienne to the sector of Promutuel La Portneuvienne.
The evolution of Promutuel Portneuf-Champlain has also been marked by two important mergers. The first merger occurred in December 1980 when seven fire mutual associations joined forces to enhance their financial position, and the second merger occurred in July 1984, with the Fire, Lightning and Wind Mutual Insurance Company of the parish of Charlesbourg.
In 2005, to provide a wider range of products, Promutuel Portneuf-Champlain built a new service office in Québec City's borough of Sainte-Foy. Moreover, your mutual association moved the Cap-de-la-Madeleine service office to a more strategic site. Finally, a service office was recently been opened in Donnacona. All these initiatives, added to the acquisition of broker offices, helped to foster your mutual association's growth.
Now Promutuel Portneuf-Champlain has a number of services offices in every part of the sector: Saint-Basile, Saint-Narcisse, Cap-de-la-Madeleine, Donnacona, Pont-Rouge, Québec City (in Saint-Émile and Sainte-Foy), Saint-Georges, Saint-Marc-des-Carrières, and Saint-Raymond.
Promutuel Portneuf-Champlain, with 10 services offices, including the heand office in Saint-Basile, and 22 broker offices, has been able to accomplish more for the people of the region over the past 25 years.
We have introduced a survey for insured-members who have filed a claim with Promutuel Insurance to give us feedback on the service they received. This survey will also enable us to improve the service we deliver to our insured-members.
The survey can be found online at http://www.promutuel.ca/sondage and access is restricted to insured-members who have received a PIN. Not all insured-members who file a claim will systematically receive a PIN to access the survey.
If you have filed a claim with Promutuel Insurance and have not received a PIN by mail or by email, but wish to share your comments with us, please do so by following our complaint process: https://www.promutuelassurance.ca/en/complaint-process.
| Titre | Ville | Région | |
|---|---|---|---|
| Agent(e) de soutien aux opérations et réceptionniste | Québec | Capitale-Nationale | Apply |
| Conseiller(ère) technique – Indemnisation | Un des bureaux de la Mutuelle | Bas-Saint-Laurent, Capitale-Nationale, Chaudière-Appalaches, Gaspésie–Îles-de-la-Madeleine, Saguenay–Lac-Saint-Jean | Apply |
| Commis à l’indemnisation | Un des bureaux de la Mutuelle | Bas-Saint-Laurent, Capitale-Nationale, Chaudière-Appalaches, Gaspésie–Îles-de-la-Madeleine, Saguenay–Lac-Saint-Jean | Apply |
| Agent(e) en assurance de dommages des particuliers – Service à la clientèle | Québec, Saint-Basile ou Trois-Rivières | Capitale-Nationale, Mauricie | Apply |
| Réceptionniste | Trois-Rivières | Mauricie | Apply |
Insurance products 
Client Space 
Contact us 