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Promutuel Assurance
Portneuf-Champlain
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Promutuel Insurance Portneuf-Champlain: we insure you better.

We've been insuring people in Saint-Basile, Pont-Rouge, Quebec City, Saint-Marc-des-Carrières, Saint-Raymond, Trois-Rivières, and Sainte-Anne-de-la-Pérade for so long, we know your needs better than anyone. That's why we can offer you the best home, car, business or farm coverage for your budget. Welcome to Promutuel Insurance, your home away from home!

Logo Promutuel Assurance Portneuf-Champlain

NEW!
The wait is over. Online contracts are here!

No more paper policies! With the brand new online service from Promutuel Insurance, you can now get your insurance policies and certificates electronically. How? Simply by signing up for Online Policies in your Client Space !

This online service is sure to please. What’s more, by signing up for an Online Policy, you could win a $5,000 travel credit for your dream destination or one of twelve luxury suitcases!

To learn more about all the benefits of your Client Space, click here.

Our Winner of the “Take a Payment Holiday for 1 Year” Contest

Promutuel Insurance Portneuf-Champlain was proud to present a cheque for $1,000 to Mélanie Caron, the lucky winner of our “Take a Payment Holiday for 1 Year” contest. Congratulations!

We invite our insured members to complete a customer satisfaction survey after a claim is settled in order to qualify. The contest is an incentive that allows us to gather as much information as possible about our current levels of member satisfaction.

Hats off to these employees!

On April 21, Promutuel Insurance Portneuf-Champlain held a recognition gala at Le Grand Portneuf golf club, where a number of employees were honoured for their years of service. We’re proud to have such a dedicated team of people who are always there for our insured members!

  • Front, left to right: Johanne Richard (5 years), Lina Lafontaine (35 years and soon to retire), Sylvie Genest (30 years), Marie Reglain (10 years), Edith Grandbois (25 years)
  • Rear, left to right: Berthier Jacques (15 years), Catherine Fortin (15 years), Johanne Thibodeau (35 years), Claude Frenette (35 years), Mathieu Allison (5 years), Johanne Papillon (25 years), Martine Emond (10 years), Yves Brouillette (25 years)
  • Absent from photo: Josée Vézina (15 years), Daniel Bussières (10 years), Nathalie Veillette (10 years)

New General Manager

The Promutuel Insurance Portneuf-Champlain board of directors is pleased to announce the appointment of Claude Frenette as general manager of the mutual. This decision is further to the retirement of Jean Mottard, who held this position since 2000.

Read the press release (French only)

Ribbon cutting for a new office in Saint-Tite

On November 5, 2015, at 10:30 a.m., we held a joyful ribbon-cutting ceremony for the opening of our new office in the heart of Saint Tite. Directors and members of the team were on hand to celebrate the official opening of our newest location. Damage insurance agents Nathalie Tessier, Angèle Simard, and Kelly Leblanc Bouvette are there to offer insurance products that meet the needs of their clients.

“We’re opening this location to give our clients and Saint Tite locals access to our full range of personal insurance products, as well as all of our services, right where they live,” said Jean Mottard, general manager of Promutuel Insurance Portneuf-Champlain. “It’s a move that highlights our desire to adapt and continuously improve our ability to meet the needs of our insureds.”

Promutuel Insurance distributes good cheer and umbrellas!

On a rainy June 21, 2015, a Promutuel Insurance squad visited various public places in Québec and surprised passersby by handing out umbrellas sporting the mutual company’s logo.

A great initiative that had everyone smiling!

A LOCAL WINNER

Promutuel Insurance congratulates the winner of the contest it held at Foire des entrepreneurs at Centre de foires de Québec on April 30. Sylvain Fortier of Sainte-Catherine-de-la-Jacques-Cartier won a hotel and spa package at a prestigious hotel in Old Montréal. His name was selected in a random draw the week after the trade show. Congratulations and have a nice trip!

First volunteer committee dinner

In 2013, Promutuel Portneuf-Champlain established a volunteer committee, whose mission is to plan activities that help the community. The committee has a budget and is composed exclusively of employees.

The first event took place on September 21. We organized a family day to raise money for Opération Enfant Soleil. We raised almost $700 over the course of the day and finished with a dinner featuring live music.

A week before the event, we announced a new “Jeans Friday” initiative. Now employees can wear jeans to work on Friday, provided they wear a badge that we created. Badges can be purchased for $20, with proceeds going to Opération Enfant Soleil. There’s a $24 penalty fee for wearing jeans without a badge!

More projects for more good causes will be announced over the next year.

Directors

Michel Gauthier
President
Member of the executive committee
Ville de Portneuf
Jean-Paul Rousseau
Vice-President
Member of the executive committee and the audit committee
Saint-Stanislas
René Veillette
member of the Audit committee
Saint-Séverin
Richard Moisan
Member of the ethics committee
Saint-Raymond
Annie Roy
President and Member of the audit committee
Shawinigan
Conrad Robitaille
President and Member of the ethics committee
Québec
René Vallée
Member of the executive committee and member of the ethics committee
Saint-Thuribe

Management team

Annie Beaudoin
Manager – Personal Lines Insurance and Prevention
Claude Frenette
General Manager
Alain Papillon
Manager – Business & Farm Insurance and Brokerage
Martine Émond
Claims Manager
Mathieu Allison
Finance Manager

Our other insurance products

In addition to car insurance, home insurance, recreational vehicle insurance, business insurance and farm insurance, Promutuel Insurance offers a range of complementary products designed to meet insured-members’ needs.

Use the menu to the right to discover our other insurance products.

Life and health insurance

Thanks to a network of financial security advisors, Promutuel offers its insured members access to a wide range of life and health insurance products.

 Produit Assurance de personne - Promutuel Assurance

  • Permanent life insurance
  • Permanent life insurance without medical examination
  • Temporary life insurance
  • Universal life insurance
  • Disability insurance
  • Critical illness insurance
  • Long-term care insurance
  • Travel insurance

For information : 1 800 510-4630, extension 2322.

*The financial security advisors are affiliated with Promutuel Insurance 
Boréale and sell products from a number of life insurance providers.

2016 ANNUAL REPORT

In 2016 we continued our efforts to provide an unparalleled client experience, in particular by increasing our digital presence and agility. Leveraging our clear vision and proven ability to adapt, we were able to succeed in a highly competitive landscape.

We invite you to consult our annual report, which summarizes our highlights and financial results from the past year.

2015 ANNUAL REPORT

/sites/default/files/2015 Annual Report – Promutuel Assurance Portneuf-Champlain

The year 2015 was brimming with rich and promising projects, which inspired us to step up our efforts today to confidently build a brilliant future for our organization. We invite you to consult your mutual insurance association’s annual report for its 2015 results.

2014 Annual Report

Rapport Annuel 2014 - Promutuel Assurance Portneuf-Champlain

A lot of positive changes occurred in 2014, which bodes well for the future of our organization. This annual report provides a summary of our projects and results from the past year.

Territoire Promutuel Assurance Portneuf-Champlain

About us

The corporate name of Promutuel Portneuf-Champlain was adopted to add the sector of Promutuel La Mauricienne to the sector of Promutuel La Portneuvienne.

The evolution of Promutuel Portneuf-Champlain has also been marked by two important mergers. The first merger occurred in December 1980 when seven fire mutual associations joined forces to enhance their financial position, and the second merger occurred in July 1984, with the Fire, Lightning and Wind Mutual Insurance Company of the parish of Charlesbourg.

In 2005, to provide a wider range of products, Promutuel Portneuf-Champlain built a new service office in Québec City's borough of Sainte-Foy. Moreover, your mutual association moved the Cap-de-la-Madeleine service office to a more strategic site. Finally, a service office was recently been opened in Donnacona. All these initiatives, added to the acquisition of broker offices, helped to foster your mutual association's growth.

Now Promutuel Portneuf-Champlain has a number of services offices in every part of the sector: Saint-Basile, Saint-Narcisse, Cap-de-la-Madeleine, Donnacona, Pont-Rouge, Québec City (in Saint-Émile and Sainte-Foy), Saint-Georges, Saint-Marc-des-Carrières, and Saint-Raymond.

Promutuel Portneuf-Champlain, with 10 services offices, including the heand office in Saint-Basile, and 22 broker offices, has been able to accomplish more for the people of the region over the past 25 years.

Highlights 2016

Promutuel Insurance Portneuf-Champlain in number:

  • 44,267 insured-members who place their trust in us
  • $48,372,000 in written premiums
  • $28,957,000 paid in indemnities
  • $33,377,000 in members’ equity

Community contributions

Solidarity, mutual aid and cooperation are three core values that are woven into the very fabric of your Mutual. Your Mutual is dedicated to investing day after day in the community, and is proud to have contributed once again this year to the socio-economic health of the region through the donations and sponsorships it has provided to various organizations. Your Mutual is a partner of choice in the success of many local events and initiatives.

Survey for our insured-members who have filed a claim

We have introduced a survey for insured-members who have filed a claim with Promutuel Insurance to give us feedback on the service they received. This survey will also enable us to improve the service we deliver to our insured-members.

The survey can be found online at http://www.promutuel.ca/sondage and access is restricted to insured-members who have received a PIN. Not all insured-members who file a claim will systematically receive a PIN to access the survey.

If you have filed a claim with Promutuel Insurance and have not received a PIN by mail or by email, but wish to share your comments with us, please do so by following our complaint process: https://www.promutuelassurance.ca/en/complaint-process.

List of available positions

No job opportunities for the moment.

Do not hesitate to transmit your curriculum vitae by courriel to us : portneufchamplain@promutuel.ca

Promutuel Portneuf-Champlain subscribes to the principle of equity as regards employment and ensures the confidentiality of the processing of the correspondence.

Service outlets

Promutuel Assurance Portneuf-Champlain

Head Office

Saint-Basile

257, boulevard du Centenaire
Saint-Basile (Québec)
G0A 3G0
Toll-free: 
Phone: 
Fax: 
418 329-3328

Opening hours

Mon: 
*8:30 to 12 pm - 1 to 4:30 pm
Tue: 
*8:30 to 12 pm - 1 to 4:30 pm
Wed: 
*8:30 to 12 pm - 1 to 4:30 pm
Thu: 
*8:30 to 12 pm - 1 to 4:30 pm
Fri: 
8:30 to 12 pm - 1 to 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Our call centre is open during the noon hour Monday to Friday, and until 8 p.m. Monday to Thursday.

Office(s)

Pont-Rouge

163, rue du Collège, bureau 6
Pont-Rouge (Québec)
G3H 3B3
Toll-free: 
Phone: 
Fax: 
418 873-3664

Opening hours

Mon: 
*8:30 to 12 pm - 1 to 4:30 pm
Tue: 
*8:30 to 12 pm - 1 to 4:30 pm
Wed: 
*8:30 to 12 pm - 1 to 4:30 pm
Thu: 
*8:30 to 12 pm - 1 to 4:30 pm
Fri: 
8:30 to 12 pm - 1 to 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Our call centre is open during the noon hour Monday to Friday, and until 8 p.m. Monday to Thursday.

Québec

1528, avenue Jules-Verne
Québec (Québec)
G2G 2R5
Toll-free: 
Phone: 
Fax: 
418 872-8522

Opening hours

Mon: 
*8:30 to 12 pm - 1 to 4:30 pm
Tue: 
*8:30 to 12 pm - 1 to 4:30 pm
Wed: 
*8:30 to 12 pm - 1 to 4:30 pm
Thu: 
*8:30 to 12 pm - 1 to 4:30 pm
Fri: 
8:30 to 12 pm - 1 to 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Our call centre is open during the noon hour Monday to Friday, and until 8 p.m. Monday to Thursday.

Saint-Marc-des-Carrières

1000, boulevard Bona-Dussault, suite 200
Saint-Marc-des-Carrières (Québec)
G0A 4B0
Toll-free: 
Phone: 
Fax: 
418 268-6036

Opening hours

Mon: 
*8:30 to 12 pm - 1 to 4:30 pm
Tue: 
*8:30 to 12 pm - 1 to 4:30 pm
Wed: 
*8:30 to 12 pm - 1 to 4:30 pm
Thu: 
*8:30 to 12 pm - 1 to 4:30 pm
Fri: 
8:30 to 12 pm - 1 to 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Our call centre is open during the noon hour Monday to Friday, and until 8 p.m. Monday to Thursday.

Saint-Tite

365, rue du Moulin
Saint-Tite (Québec)
G0X 3H0
Phone: 

Opening hours

Mon: 
*8:30 to 12 pm - 1 to 4:30 pm
Tue: 
*8:30 to 12 pm - 1 to 4:30 pm
Wed: 
*8:30 to 12 pm - 1 to 4:30 pm
Thu: 
*8:30 to 12 pm - 1 to 4:30 pm
Fri: 
8:30 to 12 pm - 1 to 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Our call centre is open during the noon hour Monday to Friday, and until 8 p.m. Monday to Thursday.

Saint-Raymond

225, rue Saint-Cyrille
Saint-Raymond (Québec)
G3L 4V4
Toll-free: 
Phone: 
Fax: 
418 337-3384

Opening hours

Mon: 
*8:30 to 12 pm - 1 to 4:30 pm
Tue: 
*8:30 to 12 pm - 1 to 4:30 pm
Wed: 
*8:30 to 12 pm - 1 to 4:30 pm
Thu: 
*8:30 to 12 pm - 1 to 4:30 pm
Fri: 
8:30 to 12 pm - 1 to 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Our call centre is open during the noon hour Monday to Friday, and until 8 p.m. Monday to Thursday.

Trois-Rivières

439, rue Barkoff
Trois-Rivières (Québec)
G8T 2A5
Toll-free: 
Phone: 
Fax: 
819 374-5010

Opening hours

Mon: 
*8:30 to 12 pm - 1 to 4:30 pm
Tue: 
*8:30 to 12 pm - 1 to 4:30 pm
Wed: 
*8:30 to 12 pm - 1 to 4:30 pm
Thu: 
*8:30 to 12 pm - 1 to 4:30 pm
Fri: 
8:30 to 12 pm - 1 to 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Our call centre is open during the noon hour Monday to Friday, and until 8 p.m. Monday to Thursday.

Saint-Anne-de-la-Pérade

361, de Lanaudière
Saint-Anne-de-la-Pérade (Québec)
G0X 2J0
Phone: 
Fax: 
418 325-3280

Opening hours

Mon: 
*8:30 to 12 pm - 1 to 4:30 pm
Tue: 
*8:30 to 12 pm - 1 to 4:30 pm
Wed: 
*8:30 to 12 pm - 1 to 4:30 pm
Thu: 
*8:30 to 12 pm - 1 to 4:30 pm
Fri: 
8:30 to 12 pm - 1 to 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Our call centre is open during the noon hour Monday to Friday, and until 8 p.m. Monday to Thursday.
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