Cyber attaque - contenu
Gradual restoration of our computer systems
As our computer systems are gradually being restored, we are now able to meet our insured members’ needs. Rest assured that we are working tirelessly to ensure all our operations return to normal so we can continue to offer you the quality service you’re used to.
NEWS The latest information for you
January 28, 2021 Preauthorized payments to resume February 1
Promutuel Insurance has announced to insured members that preauthorized payments will resume starting February 1, 2021, per the regular schedule in the agreement.
Members should plan on payments being withdrawn from their bank account on the usual date. They can also refer to the schedule attached to their insurance policy to check the dates of upcoming payments.
For further details, please see the press release.
January 15, 2021 Important Update
Following preliminary expert analysis, Promutuel Insurance wishes to inform its insured members that there is so far no reason to believe that members’ social insurance numbers (SINs), driver’s licence numbers, credit card numbers, or other banking details have been compromised.
For further details, please see the press release.
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Do you have a broker?
If you are insured with Promutuel Insurance through a brokerage firm, please contact your broker for further details regarding your insurance.
FAQ (FREQUENTLY ASKED QUESTIONS) Answers to your questions
- Why are some of your systems still down?
- When will your systems be back up and running?
- My pre-authorized insurance payment was not withdrawn from my account. Is this normal, and am I still insured?
- When will you start withdrawing preauthorized payments again?
- What if I want to make a claim?
- I’ve been trying to call the number on your website, but there’s no answer. What should I do?
- I haven’t received my insurance certificate. What should I do?
- Can I make a change to my insurance policy?
- How can I get a quote?
- My policy is scheduled for renewal in the next few days (next few weeks). What will happen?
- Was sensitive insured-member data stolen?
- Are the police investigating?
- Why didn’t you send a letter to your insured members to let them know?
- Why haven’t you offered credit monitoring to your insured members?
- I received a call from someone who said that they worked for Promutuel Insurance and needed my banking information. What should I do?
- What should I do if I’ve provided my banking information during a fraudulent call?