We've been insuring people in Sherbrooke, Coaticook, Drummondville, East Angus, Fleurimont, Lac-Mégantic and La Guadeloupe for so long, we know your needs better than anyone. That's why we can offer you the best home, car, business or farm coverage for your budget. Welcome to Promutuel Insurance, your home away from home!
Promutuel Insurance Coaticook-Sherbrooke, Promutuel Insurance Drummond, and Promutuel Insurance Monts et Rives are proud to announce that on September 1 they obtained the necessary regulatory approvals to join forces and create a new mutual insurance association. This new entity will be called Promutuel Insurance Centre-Sud.
The mutual’s head office will be in Sherbrooke. The same outstanding service will continue to be provided across the full expanse of the merged territories by the hundreds of employees at the seven service offices in the region.
For more information, see the press release.
Promutuel Insurance Coaticook-Sherbrooke is proud to announce its brand new partnership with La Fête du Lac des Nations (french only). It is teaming up with the festival as event partner alongside Loto-Québec. This special edition, which runs July 19 to 24, 2016, marks the 35th anniversary of the event. The lineup is packed with well-known artists and pyrotechnics sure to wow the crowds. Promutuel Insurance Fête du Lac des Nations has put together a program worthy of the biggest festivals! Performers include Mélissa Etheridge, Les Cowboys Fringants, Angel Forrest, Éric Lapointe, DJ Champion, Véronique Dicaire, Half Moon Run, Alfa Rococo, Radio Radio, and many others!
On June 19, Promutuel Insurance Drummond joined the music lovers at Fête de la musique. After an all-day lineup of outdoor shows got the party going, the festivities extended into the night at participating bars and restaurants. The mutual was there all day at Espace Découvertes at Place Saint-Frédéric. Hundreds of festivalgoers gave the lucky wheel a spin and walked off with great prizes. Gilles Fluet even won two tickets to the Céline Dion concert at the Videotron Centre in Quebec City!
Promutuel Insurance Drummond is very pleased to announce the winners of its “Take a Payment Holiday for 1 Year” contest. Hearty congratulations to Sonia Boulet and Michel Gingras!
To help us continually improve our services, we ask our insured members to fill out a satisfaction survey after they make a claim. Survey respondents become eligible for the draw held every year.
Promutuel Insurance Monts et Rives employees finally got to move in to their new head office on rue Laval, Lac-Mégantic, in April 2015, after more than 21 months in temporary lodgings.
The new facility features a contemporary design and noble materials. The Mutual is actively involved in the local economy, so naturally much of the work went to local contractors and businesses.
Now, close to a year later, the company has a new lease on life, and the team is rarin’ to go! Staff members really appreciate the healthy new work environment conducive to their wellbeing.
Promutuel Insurance Monts et Rives is now more visible in the community than ever. “We sense that people are behind us as we get back on our feet,” said Mutual general manager Pierre Bélair. “It’s a great feeling.”
We’re very pleased to announce the start of construction on our new headquarters in Drummondville. The official groundbreaking ceremony was held on September 24.
The new two-storey building will have 10,200 square feet of floor space and provide a modern work environment with more space and better customer access. The project represents a hefty $3.7 million investment in the local economy.
“This really shows how far we’ve come,” said the general manager. “An investment like this comes about because of our association’s solid financial footing and demonstrates how we can change, responding to our customers’ needs and continuing our growth.”
Read the press release (French only).
After Coaticook was hammered by a major hail storm and high winds, Promutuel Insurance Coaticook-Sherbrooke quickly dispatched a team and set up facilities to meet the needs of insured members affected by the event.
The mutual pulled out all the stops to resolve issues as quickly as possible. Impacted insured members will be contacted to schedule appointments starting this week.
For more information, specifically concerning the time and location of estimates and repairs, see the press release (in French only)
Drummondville’s inaugural Lantern Festival, a Promutuel Insurance presentation, was a scintillating success at Woodyatt Park this year on June 29.
Promutuel employees were out in force at the Festival, aglow with pride as volunteer lantern bearers at the head of the procession. Light sticks featuring the Promutuel Insurance logo were handed out to participants, to the delight of children and adults alike. Promutuel is still beaming with pride in the afterglow of this star turn in the community.
Promutuel Assurance Drummond is the proud sponsor of Festival des lanternes, which will be held at 9 p.m. on Monday, June 29 in Drummondville’s Woodyatt Park. This inspirational and inclusive community-building event lines up perfectly with Promutuel’s core values of cooperation and solidarity.
This is the very first Lantern Festival for the city and will close out the celebrations of Drummondville’s 200th anniversary. A number of Promutuel employees have volunteered as lantern bearers and will take part in the procession. Promutuel Insurance has deep roots in the community and an abiding concern for its history and culture. The forecast calls for a gorgeous night aglow with magic.
On a rainy June 21, 2015, a Promutuel Insurance squad visited various public places in Fleurimont and surprised passersby by handing out umbrellas sporting the mutual company’s logo.
A great initiative that had everyone smiling!
Promutuel Insurance Drummond is pleased to announce the winner of its “Take a Payment Holiday for 1 Year” contest. Congratulations to Marie-Chantal Sarrazin !
Remember that our insured members are invited to complete a survey after a claim is settled. The “Take a Payment Holiday for 1 Year” contest provides incentive and helps us gather as much information as possible on the client satisfaction rate. A winner is declared each year from among survey respondents.
Promutuel Insurance congratulates the winner of the contest held during the farm show in January at Centre BMO in Saint-Hyacinthe. Gilles Letarte from Drummondville won a $500 VISA gift card through a random draw held during the week of the show.
On August 14, 2014, three of our damage insurance agents had the pleasure of participating in the MRC de Drummond golf tournament, which was held at the Club de golf Le Drummond.
During the tournament, people completed a coupon stating the renewal dates of their policies and were entered to win three prizes: two $50 gas coupons and a $100 gift card from Chez Mallet restaurant in Drummondville. The happy winner of the gift card is Mr. Jules Lavoie.
The annual golf tournament of the SCA des Bois-Francs, which was held on September 4, 2014 at the Club de golf Cristal, gave us the opportunity to meet several people in a nice and friendly atmosphere.
During the event, people completed a coupon stating the renewal dates of their policies and were entered to win two prizes: $50 and $100 gift cards for the Coop centre.
As part of the Open House on Québec farms, which took place on September 7, 2014, three of our damage insurance agents were at the Ferme Bel Alpaga et Bon Autruche in Saint-Bonaventure.
During this day, people completed a coupon stating the renewal dates of their policies and were entered to win a $50 gas card at Ultramar. Congratulations to the winner, Ms. Julie Lavoie.
Promutuel Assurance Drummond has drawn a lucky winner for its Take a Payment Holiday for 1 Year Contest. Our congratulations go to Mr. François Leclerc!
Our insured-members who submit a claim are invited to answer a survey once their claim is settled. The Take a Payment Holiday for 1 Year Contest acts as an incentive and helps us gather as much feedback as possible about our customer satisfaction rate.
Promutuel Assurance Coaticook-Sherbrooke is very proud to join forces with Jean Coutu as a major partner of its upcoming golf tournament to raise funds for the Sherbrooke University Hospital Centre’s CHUS Foundation. The fundraiser will be held on June 4, 2014, at Club de Golf Venise in Magog. The day includes two rounds of golf, so let’s hope that sunny skies are in our future!
Promutuel Assurance Drummond is pleased to support the Canadian Cancer Society’s annual fundraising campaign. As the official partner of 2014 Daffodil Month in Drummondville, the Mutual Association is doing its part for a collective effort to help save lives. The daffodil is a symbol of life and hope, and we are proud to be a part of this great movement of solidarity, which ties in perfectly with our mutualist values.
One little flower can go a long way in supporting this great cause!
Promutuel Assurance Drummond is proud to offer its support to the Chambre de commerce et d’industrie de Drummond in honouring the business people who are paving the way for our region. The Mutual Association was a major sponsor of the Chamber’s Coquetel des bâtisseurs gala, held on January 27 at Le Dauphin Hotel and Suites.
This is a big date on the calendar for Drummondville’s business community and we are proud to have played a role in making the event a success. We are committed to the development of our region and sponsoring this event is just one of the ways we show our support. Congratulations to Mr. Richard Bourbeau, who was crowned Bâtisseur for 2014 and inducted to the Chamber’s business hall of fame!
***The contest is now over***
Promutuel Assurance Coaticook-Sherbrooke has joined forces with Radio NRJ to offer you the chance to win 3 round-trip tickets for you and a friend to 3 of the destinations served by Porter Airlines, including an overnight stay in each city! A $4,500 value.
Each Monday morning, Daniel Thibault, damage insurance agent for the mutual company, hosts the radio show Le réveil du lundi de Promutuel. The program is aired on CIGN 96.7 FM, Coaticook’s official cooperative community ratio station.
The mission of CIGN 96.7 FM is to objectively inform Coaticookers about what’s going on in their community. It is meant to reflect their reality. Airing balanced and diversified musical programming, CIGN 96. 7 FM is a free and creative public place that allows the population to develop a feeling of belonging to its community.
150th anniversary of the founding of Sainte-Brigitte-des-Saults
It was a great honour for Gaétan Desmarais and Guy Huberdeau, two damage insurance agents from Promutuel Drummond, to participate in the celebrations surrounding the 150th anniversary of the founding of the town of Sainte-Brigitte-des-Saults in October.
It's official: the next Groupe Promutuel golf tournament will be held in our beautiful region on September 9, 2014. We'll be hosting senior figures from the Groupe at the Manoir des Sables. This will be a great opportunity for visitors to explore our region's attractions and contribute to the local economy.
On March 7th 2013, during a cocktail dinner buffet, Promutuel Drummond proceeded to the distribution of grants to different organizations.
Here is the list of those who received an amount of $ 1,000:
For their part, the Tablée populaire « Les P'tites boîtes à lunch de La Tablée populaire » received an amount of $ 6,500 during the same event.
Five days after the tragedy, with the support of our employees, we moved the operations of our mutual association away from our previous location in the red zone.
Through the support of several other mutual associations and the Fédération’s compensation service, we saw the true nature of mutuality. Claims were dealt with promptly, and we sent advances to members to allay their concerns. “We made every possible effort, and people could see our unique regional character and our closeness to our customers,” said general manager Pierre Bélair.
The fact that revenues for our mutual association have continued to grow shows that people in the area are finding their feet.
“The solidarity of Quebecers has touched the community of Lac-Mégantic. I have no doubt that with all of the support, co-operation and financial assistance, our downtown will be rebuilt stronger than ever. That’s as good a reason as any for people everywhere to feel like they’re at home with us,” said Mr. Bélair.
In addition to car insurance, home insurance, recreational vehicle insurance, business insurance and farm insurance, Promutuel Insurance offers a range of complementary products designed to meet insured-members’ needs.
Use the menu to the right to discover our other insurance products.
Thanks to a network of financial security advisors, Promutuel offers its insured members access to a wide range of life and health insurance products.
For information : 1 800 510-4630, extension 2322.
*The financial security advisors are affiliated with Promutuel Insurance
Boréale and sell products from a number of life insurance providers.
In 2016 we continued our efforts to provide an unparalleled client experience, in particular by increasing our digital presence and agility. Leveraging our clear vision and proven ability to adapt, we were able to succeed in a highly competitive landscape.
We invite you to consult our annual report, which summarizes our highlights and financial results from the past year.
Officially created on September 1, 2016, Promutuel Insurance Centre-Sud is a result of the merger of Promutuel Insurance Coaticook-Sherbrooke, Promutuel Insurance Drummond, Promutuel Insurance Monts et Rives. This merger allows the organization to position itself favourably for continued growth in an increasingly competitive market.
The mutual’s head office will be in Sherbrooke. To serve all its insured members throughout the merged territories, it also has offices in Drummondville, Lac-Mégantic, East Angus, Fleurimont, and La Guadeloupe.
Here’s a brief overview of the history of the three mutuals that now form Promutuel Insurance Centre-Sud:
In the summer of 1940, a group of farmers founded the Fire, Lighting and Wind Insurance Mutual Company of Saint-Edmond. At that time, the Mutual served the whole district of Stanstead and had 105 members. In January 1979, the company was officially recognised under the corporate name Fire Insurance Mutual Association of Stanstead County. On March 1, 1990, the mutual associations of Stanstead-Orford and Compton-Sherbrooke merged together to create a stronger company.
The mutualist movement in the Drummondville region dates back to 1894 with the founding of the Fire Insurance Mutual Company of Saint-Pierre de Durham. On February 11, 1979, the company merged with the parish mutuals of Saint-Jean de Wickham and Saint-Félix-de-Kingsey to create the Drummond County Fire Insurance Mutual Association, better known more recently as Promutuel Drummond.
Monts et Rives
In the Lac-Mégantic region, the origins of the mutual principle date back to 1926 with the creation of the Fire Insurance Mutual Company of the municipality of the Spaulding and Ditchfield united townships, which later became the Fire and Lightning Mutual Insurance Company of the Frontenac local municipality. In order to offer more comprehensive insurance services, the Frontenac Mutual Association merged its activities with the Saint-Samuel Mutual Association to create the Fire Insurance Mutual Company of the County of Frontenac. In 2004, the mutual association expanded its territory to the East Angus and Fleurimont regions and changed its name to Promutuel Monts et Rives.
Promutuel Insurance Centre-Sud in numbers:
*Aggregate data for the three merged mutual insurance associations
Solidarity, mutual aid and cooperation are three core values that are woven into the very fabric of your Mutual. Your Mutual is dedicated to investing day after day in the community, and is proud to have contributed once again this year to the socio-economic health of the region through the donations and sponsorships it has provided to various organizations. Your Mutual is a partner of choice in the success of many local events and initiatives.
We have introduced a survey for insured-members who have filed a claim with Promutuel Insurance to give us feedback on the service they received. This survey will also enable us to improve the service we deliver to our insured-members.
The survey can be found online at http://www.promutuel.ca/sondage and access is restricted to insured-members who have received a PIN. Not all insured-members who file a claim will systematically receive a PIN to access the survey.
If you have filed a claim with Promutuel Insurance and have not received a PIN by mail or by email, but wish to share your comments with us, please do so by following our complaint process: https://www.promutuelassurance.ca/en/complaint-process.
Promutuel Assurance Centre-Sud
102, rue Child
8 am - 4:30 pm*
8 am - 4:30 pm*
8 am - 4:30 pm*
8 am - 7 pm*
8 am - 4:30 pm
*Our call center is open Monday to Thursday until 7 pm.
720, boulevard René-Lévesque
8:30 am - 5 pm*
8:30 am - 5 pm*
8:30 am - 5 pm*
8:30 am - 5 pm
8:30 am - 5 pm
*Our call center is open until 7:30 pm