COVID-19: All of our services remain fully available.
Our employees are working from home in every part of the province to serve you. For important information and to find out more about our measures, see our information section.
Our employees are working from home in every part of the province to serve you. For important information and to find out more about our measures, see our information section.
Please note that our Aylmer office, located at 210 chemin d’Aylmer in Gatineau, will officially close its doors on November 30.
All our other offices in the area remain open and ready to provide the same outstanding service.
Thank you for your understanding.
We are pleased to announce the reopening of some of our locations. Our team has put in place all the required measures to keep your visit safe. Before coming in to see us, please take note of the following rules:
Note that we continue to offer the same outstanding service over the phone.
The next Annual and Extraordinary Meetings (“meeting”) of Promutuel Insurance Outaouais Valley will be held in virtual format only as a live audio-video webcast on June 15 at 3:00 p.m.
This new meeting format is necessary because of the COVID-19 pandemic and current public health regulations against physical meetings. All members are welcome to attend these meetings, vote, and ask questions in writing via the virtual platform, regardless of where they live. Please consult themeeting notice, the proposed resolution, the proposed regulation, and the annual report.
Promutuel Insurance Vallée de l’Outaouais is proud to support local organizations by giving $25,000 to Moisson Outaouais and $5,000 to Centre de Répit du Pontiac to help them in their community outreach missions.
Ron Hodgins, member of the Promutuel Vallée de l’Outaouais board of directors, and Sharon Rivest, director of Centre de Répit du Pontiac.
Armand Kayolo, executive director of Moisson Outaouais, and Éric Hayes, general manager of Promutuel Insurance Vallée de l’Outaouais.
We also invite you to support Moisson Outaouais by participating in the Loto-Moisson.
Dear Insured Members,
Please note that further to the government’s announced guidance and in keeping with our commitment to the health of our insured members, we have decided, as a precaution, to postpone our meeting scheduled for April 18 at 10 a.m. We will advise you of the new date as soon as possible.
Thank you for your understanding.
Promutuel Insurance L’Outaouais and Promutuel Insurance Valley Mutual have received the necessary regulatory approvals to officially become Promutuel Insurance Vallée de l’Outaouais.
“The merger will allow Promutuel Insurance Vallée de l’Outaouais to consolidate its operations,” said Denis Larivière, the new chair of the board of directors. “This will make the new organization stronger and ready to face the competition thanks to increased development power.”
“After months of work, it’s time to make the merger official,” added François Chartier, general manager of Promutuel Insurance Vallée de l’Outaouais. “Our team is more motivated than ever! We’re working together to build a model for the future that offers even more services to our insured members,” said Mr. Chartier.
Promutuel Insurance Vallée de l’Outaouais will be headquartered in Gatineau. The 91 employees at its service offices will deliver topnotch service throughout the territory resulting from the merger.
For more information, see the press release.
In the wake of the tornado that hit the Ottawa area on Friday, September 21, Promutuel Insurance L’Outaouais has implemented measures to respond quickly and effectively to the needs of insured members affected by the disaster.
To make a claim, insured members can call either of the following toll-free numbers: 1-800-567-1129 or 1-888-292-2953. A dedicated team is standing by to provide support, answer your questions, and process your file quickly.
Please read the press release (fench only) for more details.
No more paper policies! With the brand new online service from Promutuel Insurance, you can now get your insurance policies and certificates electronically. How? Simply by signing up for Online Policies in your Client Space !
This online service is sure to please. What’s more, by signing up for an Online Policy, you could win a $5,000 travel credit for your dream destination or one of twelve luxury suitcases!
To learn more about all the benefits of your Client Space, click here.
To prevent damage and accidents caused by ice and snow, Promutuel Insurance L’Outaouais invites you to carefully read the following prevention measures and suggests you put them into practice immediately if you haven’t already done so.
In this age of social media, Promutuel Insurance Outaouais Valley Mutual has jumped on board and started its own Facebook page! The new communication channel will help the mutual connect with its clients, provide advice and information on a host of topics including the insurance field and, of course, take advantage of this fun space to interact with you. Join the conversation today by liking the Promutuel Insurance Outaouais Valley Mutual Facebook page..
Beginning September 28, as part of our ongoing efforts to serve you better, we will have the pleasure of receiving you in our new Gatineau office at the address below:
210 rue Principale, Suite 12
Gatineau, Quebec
J9H 1A2
Please update your records.
On a rainy June 21, 2015, a Promutuel Insurance squad visited various public places in Gatineau and surprised passersby by handing out umbrellas sporting the mutual company’s logo.
A great initiative that had everyone smiling!
Promutuel Insurance congratulates the winner of the contest it held at Le Salon des dépanneurs, épiceries et cie at Palais des congrès de Montréal in April. Guylain St-Pierre of Ripon won a hotel and spa package at a prestigious hotel in Old Montréal. His name was selected in a random draw the week after the trade show. Congratulations!
Promutuel Insurance L’Outaouais is very proud to support and provide $5,000 in financial assistance to the Coopérative de santé du nord de la Petite-Nation.
This project to establish a health cooperative in the northern Petite-Nation region will help to improve access to health services and contribute to the overall health of local residents. The cooperative will offer high-quality services provided by doctors, nursing staff and other healthcare professionals.
“This financial support is important, because it will help to improve and boost the services offered to residents. At a time when there is a real need for health care services in the region, Promutuel Insurance L’Outaouais is pleased to support the vital work of the health cooperative. This gesture reiterates our involvement at the local community level,” said Mr. François Chartier, general manager of the Mutual Association.
Promutuel L’Outaouais is looking forward to hosting the Promutuel leadership’s annual conference, which takes place in a different region each year. This year, the event will be held at Le Château Montebello, with a hundred senior figures from our mutual associations and the Groupe Promutuel Fédération in attendance. The event will take place over three days, from November 26 to 28. During this time, participants will get a chance to discover our beautiful region.
Promutuel INsurance Outaouais Valley is proud to be associated with a business that has been deeply rooted in the community for over 10 years and that shares the same passion for quality client service.
Promutuel's long tradition of its close connection to insured members will continue as the Gracefield office stays in operation at 111, rue Saint-Joseph.
The office's five employees will continue to work there and provide its members with auto, home, business and farm insurance.
Promutuel Insurance Outaouais Valley profile includes 26 employees, more than 8,862 insured members, written premiums of $11,614,000 in 2012 and now five service locations, including the head office in Shawville and four service offices in Gracefield, Fort-Coulonge, Gatineau and Maniwaki.
In addition to car insurance, home insurance, recreational vehicle insurance, business insurance and farm insurance, Promutuel Insurance offers a range of complementary products designed to meet insured-members’ needs.
Use the menu to the right to discover our other insurance products.
Thanks to a network of financial security advisors, Promutuel offers its insured members access to a wide range of life and health insurance products.
For information : 1 800 510-4630, extension 2322.
*The financial security advisors are affiliated with Promutuel Insurance
Boréale and sell products from a number of life insurance providers.
We worked hard in 2019 to make your mutual insurance association even more resilient and ensure continued growth in the face of industry-wide upheavals so that we could continue to be a proud mutual insurer in your community.
We invite you to read our annual report to see what we achieved in 2019.
Throughout its history, Promutuel Insurance has always viewed change as an opportunity for growth, finding ways to adapt without ever losing sight of its core mission as a mutual insurance association. In 2018, we used that strength to keep moving forward and standing out from the competition in an industry that’s rapidly evolving.
To see the results, we invite you to take a look at our annual report.
To consult the financial report for Promutuel Insurance L’Outaouais as at December 31, 2018, click here.
To consult the financial report for Promutuel Insurance Valley as at December 31, 2018, click here.
The purpose of insurance is to protect our most precious possessions and provide peace of mind. The numerous claims filed in 2017 were a stark reminder of our first and fundamental role as an insurer: being there for our insured members when they need us.
We encourage you to read our annual report for a look at last year’s highlights and financial results.
In 2016 we continued our efforts to provide an unparalleled client experience, in particular by increasing our digital presence and agility. Leveraging our clear vision and proven ability to adapt, we were able to succeed in a highly competitive landscape.
We invite you to consult our annual report, which summarizes our highlights and financial results from the past year.
The year 2015 was brimming with rich and promising projects, which inspired us to step up our efforts today to confidently build a brilliant future for our organization. We invite you to consult your mutual insurance association’s annual report for its 2015 results.
A lot of positive changes occurred in 2014, which bodes well for the future of our organization. This annual report provides a summary of our projects and results from the past year.
2013 will have unquestionably been a year of great achievements. We completed many projects and we have the impression that Promutuel is undergoing a renaissance, bringing greater success for the future. To learn more, refer to your Mutual company’s 2013 annual report (available in French only).
Promutuel Insurance L’Outaouais and Promutuel Insurance Valley Mutual merged to form Promutuel Insurance Outaouais Valley, which officially began operations on January 3, 2019. This merger gives the mutual increased development power to help it better compete in a highly competitive market.
The mutual’s head office is located in Gatineau. To serve all insured members of the territory, it also has service offices in Fort-Coulonge, Gracefield, Maniwaki, Saint-André-Avellin, Shawville, and Thurso.
Here is a brief overview of the history of the two mutual companies behind Promutuel Insurance Outaouais Valley:
In 1944 farmers joined forces to found the Mutual Fire Insurance Association of Shawville. At that time, the mutual had some 200 insured members. A little over 50 years later, some 3,600 people trust it for their home, car, business, and farm insurance.
The mutual fire insurance companies of the parishes of Saint-Jean-L’Évangéliste in Thurso and Saint-André-Avellin implemented their idea of a merger in 1978, thus helping boost the growth of the resulting Société mutuelle d’assurance contre l’incendie de Papineau.
The decisive success of this first merger spearheaded the other two mergers that would follow. In 1980 and 1984, Mutuelle d’assurance contre le feu, la foudre et le vent de Sainte-Cécile-de-Masham and Mutuelle d’assurance contre le feu, la foudre et le vent de Low joined the company in turn to form Société mutuelle d’assurance contre l’incendie de L’Outaouais.
In 1985 the company name was changed to L’Outaouais, Société mutuelle d’assurance générale, a name that more accurately reflected the general insurance products it offered clients.
We have introduced a survey for insured-members who have filed a claim with Promutuel Insurance to give us feedback on the service they received. This survey will also enable us to improve the service we deliver to our insured-members.
The survey can be found online at http://www.promutuel.ca/sondage and access is restricted to insured-members who have received a PIN. Not all insured-members who file a claim will systematically receive a PIN to access the survey.
If you have filed a claim with Promutuel Insurance and have not received a PIN by mail or by email, but wish to share your comments with us, please do so by following our complaint process: https://www.promutuelassurance.ca/en/complaint-process.
No job opportunities for the moment.
Do not hesitate to transmit your curriculum vitae by courriel to us : valleedeloutaouais@promutuel.ca
Promutuel Assurance Outaouais Valley subscribes to the principle of equity as regards employment and ensures the confidentiality of the processing of the correspondence.
Insurance products 
Client Space 
Contact us 
