Promutuel Insurance
Outaouais Valley
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Promutuel Insurance Outaouais Valley: we insure you better.

With long-established offices in Gatineau, Fort-Coulonge, Gracefield, Maniwaki, Saint-André-Avellin, Shawville, and Thurso, we know your needs better than anyone else. That’s why we can offer you the best home, car, business, or farm coverage for your budget. Welcome to Promutuel Insurance, your home away from home!

Promutuel Assurance Vallée de l'Outaouais

Promutuel Insurance Vallée de l’Outaouais: A strong, new, forward-looking mutual

Promutuel Insurance L’Outaouais and Promutuel Insurance Valley Mutual have received the necessary regulatory approvals to officially become Promutuel Insurance Vallée de l’Outaouais.

“The merger will allow Promutuel Insurance Vallée de l’Outaouais to consolidate its operations,” said Denis Larivière, the new chair of the board of directors. “This will make the new organization stronger and ready to face the competition thanks to increased development power.”

“After months of work, it’s time to make the merger official,” added François Chartier, general manager of Promutuel Insurance Vallée de l’Outaouais. “Our team is more motivated than ever! We’re working together to build a model for the future that offers even more services to our insured members,” said Mr. Chartier.

Promutuel Insurance Vallée de l’Outaouais will be headquartered in Gatineau. The 91 employees at its service offices will deliver topnotch service throughout the territory resulting from the merger.

For more information, see the press release.

Tornado in the Ottawa Area

In the wake of the tornado that hit the Ottawa area on Friday, September 21, Promutuel Insurance L’Outaouais has implemented measures to respond quickly and effectively to the needs of insured members affected by the disaster.

To make a claim, insured members can call either of the following toll-free numbers: 1-800-567-1129 or 1-888-292-2953. A dedicated team is standing by to provide support, answer your questions, and process your file quickly.

Please read the press release (fench only) for more details.

NEW!
The wait is over. Online contracts are here!

No more paper policies! With the brand new online service from Promutuel Insurance, you can now get your insurance policies and certificates electronically. How? Simply by signing up for Online Policies in your Client Space !

This online service is sure to please. What’s more, by signing up for an Online Policy, you could win a $5,000 travel credit for your dream destination or one of twelve luxury suitcases!

To learn more about all the benefits of your Client Space, click here.

Avoid snow buildup… and problems!

To prevent damage and accidents caused by ice and snow, Promutuel Insurance L’Outaouais invites you to carefully read the following prevention measures and suggests you put them into practice immediately if you haven’t already done so.

Promutuel Insurance Outaouais Valley Mutual is on Facebook!

/sites/default/files/Promutuel Insurance Valley Mutual is on Facebook!

In this age of social media, Promutuel Insurance Outaouais Valley Mutual has jumped on board and started its own Facebook page! The new communication channel will help the mutual connect with its clients, provide advice and information on a host of topics including the insurance field and, of course, take advantage of this fun space to interact with you. Join the conversation today by liking the Promutuel Insurance Outaouais Valley Mutual Facebook page..

Address change: Gatineau office

Beginning September 28, as part of our ongoing efforts to serve you better, we will have the pleasure of receiving you in our new Gatineau office at the address below:


210 rue Principale, Suite 12
Gatineau, Quebec
J9H 1A2

Please update your records.

Promutuel Insurance distributes good cheer and umbrellas!

On a rainy June 21, 2015, a Promutuel Insurance squad visited various public places in Gatineau and surprised passersby by handing out umbrellas sporting the mutual company’s logo.

A great initiative that had everyone smiling!

A LUCKY WINNER!

Promutuel Insurance congratulates the winner of the contest it held at Le Salon des dépanneurs, épiceries et cie at Palais des congrès de Montréal in April. Guylain St-Pierre of Ripon won a hotel and spa package at a prestigious hotel in Old Montréal. His name was selected in a random draw the week after the trade show. Congratulations!

Financial Support for a New Health Cooperative

Financial Support for a New Health Cooperative

Promutuel Insurance L’Outaouais is very proud to support and provide $5,000 in financial assistance to the Coopérative de santé du nord de la Petite-Nation.

This project to establish a health cooperative in the northern Petite-Nation region will help to improve access to health services and contribute to the overall health of local residents. The cooperative will offer high-quality services provided by doctors, nursing staff and other healthcare professionals.

“This financial support is important, because it will help to improve and boost the services offered to residents. At a time when there is a real need for health care services in the region, Promutuel Insurance L’Outaouais is pleased to support the vital work of the health cooperative. This gesture reiterates our involvement at the local community level,” said Mr. François Chartier, general manager of the Mutual Association.

Hosting the Promutuel leadership’s annual conference

Promutuel L’Outaouais is looking forward to hosting the Promutuel leadership’s annual conference, which takes place in a different region each year. This year, the event will be held at Le Château Montebello, with a hundred senior figures from our mutual associations and the Groupe Promutuel Fédération in attendance. The event will take place over three days, from November 26 to 28. During this time, participants will get a chance to discover our beautiful region.

Promutuel and Assurexperts Marc Kelly Inc. join forces

Association avec Assurexperts Marc Kelly Inc.
Suzanne Paquette, receptionist, Louise Alie, damage insurance agent, André Cécire, damage insurance agent, Denis Larivière, General Manager of Promutuel Insurance Outaouais Valley, Patricia St-Amour, insurance technician and Sylvie Lachapelle, insurance technician.

Promutuel INsurance Outaouais Valley is proud to be associated with a business that has been deeply rooted in the community for over 10 years and that shares the same passion for quality client service.

Promutuel's long tradition of its close connection to insured members will continue as the Gracefield office stays in operation at 111, rue Saint-Joseph.

The office's five employees will continue to work there and provide its members with auto, home, business and farm insurance.

Promutuel Insurance Outaouais Valley profile includes 26 employees, more than 8,862 insured members, written premiums of $11,614,000 in 2012 and now five service locations, including the head office in Shawville and four service offices in Gracefield, Fort-Coulonge, Gatineau and Maniwaki.

Directors

Denis Larivière
President
Member of the executive committee
Campbell’s Bay
Gary Thompson
Vice-President
Member of the executive committee and of the investment committee
Bristol
Anick Boisvert
Member of the audit committee and of the investment committee
L'Ange-Gardien
Chris Judd
Member of the ethics committee
Shawville
Éric Hayes
Member of the executive committee and of the ethics committee
L'Ange-Gardien
Francine Dutrisac
Member of the audit committee
Papineauville
John Evans
Member of the audit committee
Sheenboro
Jonathan Robert
Member of the ethics committee
Gatineau
Ralph Lang
Member of the ethics committee
Clarendon
Ronald Hodgins
Member of the audit committee and of the investment committee
Clarendon

Management team

François Chartier
General Manager
Geneviève D'Aoust
Human resources advisor
Julie Paré
Sales and business development manager
Leanne Gray
Financial manager
Manon Mongrain
Claims Manager

Our other insurance products

In addition to car insurance, home insurance, recreational vehicle insurance, business insurance and farm insurance, Promutuel Insurance offers a range of complementary products designed to meet insured-members’ needs.

Use the menu to the right to discover our other insurance products.

Life and health insurance

Thanks to a network of financial security advisors, Promutuel offers its insured members access to a wide range of life and health insurance products.

 Produit Assurance de personne - Promutuel Assurance

  • Permanent life insurance
  • Permanent life insurance without medical examination
  • Temporary life insurance
  • Universal life insurance
  • Disability insurance
  • Critical illness insurance
  • Long-term care insurance
  • Travel insurance

For information : 1 800 510-4630, extension 2322.

*The financial security advisors are affiliated with Promutuel Insurance 
Boréale and sell products from a number of life insurance providers.

2017 Annual Report

The purpose of insurance is to protect our most precious possessions and provide peace of mind. The numerous claims filed in 2017 were a stark reminder of our first and fundamental role as an insurer: being there for our insured members when they need us.

We encourage you to read our annual report for a look at last year’s highlights and financial results.

2016 ANNUAL REPORT

In 2016 we continued our efforts to provide an unparalleled client experience, in particular by increasing our digital presence and agility. Leveraging our clear vision and proven ability to adapt, we were able to succeed in a highly competitive landscape.

We invite you to consult our annual report, which summarizes our highlights and financial results from the past year.

2015 ANNUAL REPORT

/sites/default/files/2015 Annual Report – Promutuel Assurance L'Outaouais

The year 2015 was brimming with rich and promising projects, which inspired us to step up our efforts today to confidently build a brilliant future for our organization. We invite you to consult your mutual insurance association’s annual report for its 2015 results.

2014 Annual Report

Rapport Annuel 2014 - Promutuel Assurance Outaouais

A lot of positive changes occurred in 2014, which bodes well for the future of our organization. This annual report provides a summary of our projects and results from the past year.

2013 Annual Report

2013 will have unquestionably been a year of great achievements. We completed many projects and we have the impression that Promutuel is undergoing a renaissance, bringing greater success for the future. To learn more, refer to your Mutual company’s 2013 annual report (available in French only).

Territoire Promutuel Assurance Vallée de l'Outaouais

About us

Promutuel Insurance L’Outaouais and Promutuel Insurance Valley Mutual merged to form Promutuel Insurance Outaouais Valley, which officially began operations on January 3, 2019. This merger gives the mutual increased development power to help it better compete in a highly competitive market.

The mutual’s head office is located in Gatineau. To serve all insured members of the territory, it also has service offices in Fort-Coulonge, Gracefield, Maniwaki, Saint-André-Avellin, Shawville, and Thurso.

Here is a brief overview of the history of the two mutual companies behind Promutuel Insurance Outaouais Valley:

Valley Mutual

In 1944 farmers joined forces to found the Mutual Fire Insurance Association of Shawville. At that time, the mutual had some 200 insured members. A little over 50 years later, some 3,600 people trust it for their home, car, business, and farm insurance.

L’Outaouais

The mutual fire insurance companies of the parishes of Saint-Jean-L’Évangéliste in Thurso and Saint-André-Avellin implemented their idea of a merger in 1978, thus helping boost the growth of the resulting Société mutuelle d’assurance contre l’incendie de Papineau.

The decisive success of this first merger spearheaded the other two mergers that would follow. In 1980 and 1984, Mutuelle d’assurance contre le feu, la foudre et le vent de Sainte-Cécile-de-Masham and Mutuelle d’assurance contre le feu, la foudre et le vent de Low joined the company in turn to form Société mutuelle d’assurance contre l’incendie de L’Outaouais.

In 1985 the company name was changed to L’Outaouais, Société mutuelle d’assurance générale, a name that more accurately reflected the general insurance products it offered clients.

Promutuel Insurance Outaouais in number:

  • 33,326 insured-members who place their trust in us
  • A total of over $45 million in written premiums
  • $30,708,000 paid out in claims in 2017
  • $14,628,000 in members’ equity.

Community contributions

Solidarity, mutual aid and cooperation are three core values that are woven into the very fabric of your Mutual. Your Mutual is dedicated to investing day after day in the community, and is proud to have contributed once again this year to the socio-economic health of the region through the donations and sponsorships it has provided to various organizations. Your Mutual is a partner of choice in the success of many local events and initiatives.

Survey for our insured-members who have filed a claim

We have introduced a survey for insured-members who have filed a claim with Promutuel Insurance to give us feedback on the service they received. This survey will also enable us to improve the service we deliver to our insured-members.

The survey can be found online at http://www.promutuel.ca/sondage and access is restricted to insured-members who have received a PIN. Not all insured-members who file a claim will systematically receive a PIN to access the survey.

If you have filed a claim with Promutuel Insurance and have not received a PIN by mail or by email, but wish to share your comments with us, please do so by following our complaint process: https://www.promutuelassurance.ca/en/complaint-process.

Title City Region  
Réceptionniste Shawville Outaouais Apply
Receptionist Shawville Outaouais Apply
Directeur général Gatineau Outaouais Apply
General Manager Gatineau Outaouais Apply

Service outlets

Promutuel Insurance Outaouais Valley

Head Office

Gatineau

1400, boulevard Gréber
Gatineau (Quebec)
J8R 0E1
Toll-free: 

Opening hours

Mon: 
8:30 to 4:30 pm
Tue: 
8:30 to 4:30 pm
Wed: 
8:30 to 4:30 pm
Thu: 
8:30 to 4:30 pm
Fri: 
8:30 to 4:30 pm
Sat: 
Closed
Sun: 
Closed

Office(s)

Fort-Coulonge

523, rue Baume
Fort-Coulonge (Quebec)
J0X 1V0
Toll-free: 

Opening hours

Mon: 
8:30 to 4:30 pm
Tue: 
8:30 to 4:30 pm
Wed: 
8:30 to 4:30 pm
Thu: 
8:30 to 4:30 pm
Fri: 
8:30 to 4:30 pm
Sat: 
Closed
Sun: 
Closed

Gatineau

110, rue Georges, suite 14
Gatineau (Quebec)
J8H 1A2
Toll-free: 

Opening hours

Mon: 
8:30 to 4:30 pm
Tue: 
8:30 to 4:30 pm
Wed: 
8:30 to 4:30 pm
Thu: 
8:30 to 4:30 pm
Fri: 
8:30 to 4:30 pm
Sat: 
Closed
Sun: 
Closed

Gatineau

210, chemin d'Aylmer, bureau 12
Gatineau (Quebec)
J9H 1A2
Toll-free: 

Opening hours

Mon: 
8:30 to 4:30 pm
Tue: 
8:30 to 4:30 pm
Wed: 
8:30 to 4:30 pm
Thu: 
8:30 to 4:30 pm
Fri: 
8:30 to 4:30 pm
Sat: 
Closed
Sun: 
Closed

Gracefield

111, rue Saint-Joseph, Case postale 248
Gracefield (Quebec)
J0X 1W0
Toll-free: 

Opening hours

Mon: 
8:30 to 4:30 pm
Tue: 
8:30 to 4:30 pm
Wed: 
8:30 to 4:30 pm
Thu: 
8:30 to 4:30 pm
Fri: 
8:30 to 4:30 pm
Sat: 
Closed
Sun: 
Closed

Saint-André-Avellin

629, route 321
Saint-André-Avellin (Quebec)
J0V 1W0
Toll-free: 

Opening hours

Mon: 
8:30 to 4:30 pm
Tue: 
8:30 to 4:30 pm
Wed: 
8:30 to 4:30 pm
Thu: 
8:30 to 4:30 pm
Fri: 
8:30 to 4:30 pm
Sat: 
Closed
Sun: 
Closed

Shawville

34, Avenue Victoria, Case postale 179
Shawville (Quebec)
J0X 2Y0
Toll-free: 

Opening hours

Mon: 
8:30 to 4:30 pm
Tue: 
8:30 to 4:30 pm
Wed: 
8:30 to 4:30 pm
Thu: 
8:30 to 4:30 pm
Fri: 
8:30 to 4:30 pm
Sat: 
Closed
Sun: 
Closed

Thurso

309, rue Victoria
Thurso (Québec)
J0X 3B0
Toll-free: 

Opening hours

Mon: 
8:30 to 4:30 pm
Tue: 
8:30 to 4:30 pm
Wed: 
8:30 to 4:30 pm
Thu: 
8:30 to 4:30 pm
Fri: 
8:30 to 4:30 pm
Sat: 
Closed
Sun: 
Closed

Affiliated Office

La Pêche

31, rue Principale Est
La Pêche (Quebec)
J0X 2W0

Opening hours

Mon: 
8:30 to 4:30 pm
Tue: 
8:30 to 4:30 pm
Wed: 
8:30 to 4:30 pm
Thu: 
8:30 to 4:30 pm
Fri: 
8:30 to 4:30 pm
Sat: 
Closed
Sun: 
Closed
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