Even in this exceptional context, we are available throughout Québec to meet your needs.
We've been insuring people in Baie-Saint-Paul, Alma, Baie-Comeau, Chicoutimi, Dolbeau-Mistassini, Havre-Saint-Pierre, Hébertville, La Baie, La Malbaie, La Pocatière, Québec, Saint-Pascal and Sept-Îles for so long, we know your needs better than anyone. That's why we can offer you the best home, car, business or farm coverage for your budget. Welcome to Promutuel Insurance, your home away from home!
To comply with current health regulations, the PromutuelAssurance du Lac au Fleuve annual meeting of members (the “meeting") will be held at 7 p.m. on May 26, 2021 in virtual format only and broadcast live.
Any member, regardless of where they are, will be able to attend, vote, and submit written questions using the virtual platform if they so wish. Insured members who want to participate must register by contacting the Mutual at 1 800 463-9646, or by email at [email protected], no later than May 19, 2021. Click here to view the meeting notice (french only).
Pour une 7ième Année Promutuel du Lac au Fleuve renouvelle son partenariat avec le Salon du Vélo et de la course à pied au Saguenay et le porte-Parole de cette année c'est Monsieur Pierre Lavoie.
Cet événement à lieu le 28-29 Mars à l'université du Québec à Chicoutimi.
Insured members of Promutual Insurance du Lac au Fleuve are invited on Tuesday, March 19, 2019, at 7 p.m., and broadcast simultaneously via teleconference at the following three locations:
• Centre communautaire Robert-Côté, 470, rue Notre-Dame, Saint-Pascal
• Hôtel Universel, 1000, boulevard des Cascades, Alma
• Promutuel Assurance du Lac au Fleuve Office, 951, boulevard Monseigneur-De Laval, Baie-Saint-Paul
In case of cancellation, the meetings will be rescheduled for Wednesday, March 20, 2019, at the same time and locations. Many prizes worth $ 10,000 will be drawn amongst attendees. We hope that many of you will be able to attend these meetings! Please consult the meeting notice (french only).
Insured members of Promutual Insurance du Lac au Fleuve are invited on Wednesday, March 21, 2018, at 7 p.m., and broadcast simultaneously via teleconference at the following three locations:
• Centre communautaire Robert-Côté, 470, rue Notre-Dame, Saint-Pascal
• Hôtel Universel, 1000, boulevard des Cascades, Alma
• Promutuel Insurance du Lac au Fleuve office, 951, boulevard Monseigneur-De Laval, Baie-Saint-Paul
In case of cancellation, the meetings will be rescheduled for March 22, 2018, at the same time and locations. Many prizes worth $ 7,500 will be drawn amongst attendees. We hope that many of you will be able to attend these meetings! Please consult the meeting notice (french only).
Au coeur de votre collectivité is an initiative that provides financial support for the most promising projects from community or charitable organizations in the area Promutuel Insurance du Lac au Fleuve serves. Complete the form online and you could win!
On July 27, Promutuel Insurance du Lac au Fleuve began repairing vehicles damaged by a major hail storm on July 21. An assessment and repair centre was set up to quickly and effectively meet the needs of insured members affected by this incident.
To date, the Mutual has received over 500 claims, 305 of which involve vehicle damage. “We are doing everything we can to help our insured members as quickly as possible,” said Josée Doré, claims manager at Promutuel Insurance du Lac au Fleuve. “Another Mutual is helping us out to speed up the claims process.”
Promutuel Assurance du Lac au Fleuve encourages its insured members to get in touch by calling 1-800-363-0119.
See the press release (French only).
In response to the severe hailstorm that hit Saint-Gédéon, Saint-Bruno et Hébertville-Station on Friday afternoon, Promutuel Insurance du Lac au Fleuve will be opening a vehicle damage assessment centre in Alma on July 27 at 8:30 a.m. The address is 705 Avenue du Pont Nord, Alma (former Zellers store, west side). Insured members are asked to follow these steps to submit a home or auto claim:
To ensure efficient service given the number of claims, the Mutual cannot assist you without an appointment. You MUST schedule an appointment before going to the damage assessment centre.
“We’ve deployed a qualified team on site to speed up claims processing and provide the best service possible,” says Pierre Raymond, general manager of Promutuel Insurance du Lac au Fleuve.
See the press release (French only).
No more paper policies! With the brand new online service from Promutuel Insurance, you can now get your insurance policies and certificates electronically. How? Simply by signing up for Online Policies in your Client Space !
This online service is sure to please. What’s more, by signing up for an Online Policy, you could win a $5,000 travel credit for your dream destination or one of twelve luxury suitcases!
To learn more about all the benefits of your Client Space, click here.
Promutuel Insurance du Lac au Fleuve is proud to debut a new program that rewards insured members who recommend Promutuel to a friend. For each person you refer who completes a quote, you’ll get $15.
And guess what? There’s no limit! Take advantage of this offer today and share it on your social media.
For the first time, all of our branches will be open over the Easter holiday. Our staff will be happy to serve you and answer your questions.
Come visit us and Happy Easter!
Due to the bad weather, the Annual General Meeting scheduled for March 15 has been postponed until March 22. The time and location remain unchanged. Thank you for your understanding.
The Promutuel Insurance du Lac au Fleuve team invites all insured members to its annual general meeting to be held Wednesday, March 15, 2017, at 7 p.m., and broadcast simultaneously via teleconference at the following three locations:
There will be a draw among insured members present for a number of prizes totalling $7,500 in BONUSDOLLARS. We hope that many of you will be able to attend this meeting! Please consult the meeting notice and positions up for election (French only).
Insured members of Promutuel Insurance du Lac au Fleuve are invited to an extraordinary general meeting to be held on December 8, 2016, at 7 p.m., in Saint-Pascal (Centre communautaire Robert-Côté), or via live videoconference in Alma (Hôtel Universel, Rio Tinto Room) and at the office of Promutuel Assurance du Lac au Fleuve located in Baie-Saint-Paul (951, boul. Monseigneur-De Laval).
We hope to see many of you there!
Meeting notice (french only).
True to its mutualist values, Promutuel Insurance du Lac au Fleuve is strongly committed to the community. Over the last 12 months, it has contributed $435,604 in donations and sponsorships to community organizations and cooperatives!
For Promutuel Insurance du Lac au Fleuve, contributing to the social and economic well-being of the region is a given. In addition to the Powering Cooperation initiative, the company is proud to support dozens of causes every year in areas like health, education, fire prevention, economic development, and young farmers through its donation and sponsorship program.
After Saguenay was hammered by a major hailstorm on July 27, Promutuel Insurance du Lac au Fleuve mobilized a number of members of its team to quickly carry out required repairs for its insured members affected by the event. Many employees from various mutual offices are currently responding to all insured members who have incurred damages, both to their homes and to their vehicles. Meetings will be set up with them to conduct damage estimates.
A vehicle damage assessment centre is open at 415 Joseph-Nil-Claveau Street in La Baie and will remain open as long as necessary. “When extreme weather hits a region like this, we prefer to deploy a qualified team on site to speed up claim processing for insured members,” explains Josée Doré, Claims Manager at Promutuel Insurance du Lac au Fleuve.
Promutuel Insurance du Lac au Fleuve invites its insured members to get in touch by calling 1-800-363-0119.
Read the press release (french only).
On May 10 as part of the “Powering Cooperation” initiative, Promutuel Insurance du Lac au Fleuve donated $125,700 to 39 organizations and cooperatives for their community projects. To be eligible, the nonprofit organizations and cooperatives had to be located in Kamouraska, Beauport, Côte-de-Beaupré − Île d’Orléans, Charlevoix, or Côte-Nord. They had from February 10 to March 16, 2016, to submit their projects. A jury reviewed the projects and selected the most promising ones to receive financial aid. The jury received an impressive 115 projects. For more information, consult the press release and the list of recipients.
On Saturday March 19,Promutuel Insurance du Lac au Fleuve held its third consecutive OSEZ le Mont-Sainte-Anne Challenge, supporting Fédération québécoise du cancer, Fondation des musées de la civilisation, and Université Laval’s Rouge et Or downhill ski club.
“Promutuel Insurance du Lac au Fleuve shares common values with the OSEZ le Mont-Sainte-Anne Challenge. Not only are we supporting three important organizations, we’re getting people to spend a fun day on the mountain overcoming a challenge through cooperation, mutual aid, and solidarity. These values are important to us”, said Pierre Raymond, general manager of Promutuel Insurance du Lac au Fleuve. Read more .
We invite our insured members to attend the annual general meeting, which will take place at 1 p.m. on Saturday, March 12 at Hôtel Universel, 1000 boulevard des Cascades, in Alma. There will be a brunch before the meeting from 11:30 a.m. to 12:30 p.m. with a live jazz trio for entertainment. We hope to see many of you there!
You can view the reminder notice here.
On February 10, Promutuel Insurance du Lac au Fleuve launched its “Powering Cooperation” initiative for community organizations and cooperatives in the following territories: Kamouraska, Beauport, Côte-de-Beaupré, Île d’Orléans, Charlevoix, and the North Shore (from Tadoussac to Havre-Saint-Pierre). The territories in the Gulf of St. Lawrence and Caniapiscau RCMs are not included.
Participating organizations will have from February 10 to midnight, March 16, 2016, to submit their projects. A jury will then review the projects to select the winners and determine the level of financial assistance for each. The grants will be awarded on May 6, 2016.
To learn more about the “Powering Cooperation” initiative and to fill out the online application form, visit promutuelassurance.ca/propulsercoop.
Promutuel Insurance du Littoral and Promutuel Insurance du Lac au Fjord have joined forces and officially became Promutuel Insurance du Lac au Fleuve on December 30, 2015.
“We’re really proud of this merger,” said Pierre Raymond, general manager of Promutuel Insurance du Lac au Fleuve. “It puts us in a great position to meet the challenges of the industry—no small thing in today’s marketplace. Our insured members’ satisfaction has always been the main thing for us. It’s what’s guided and will continue to guide us in everything we do."
The Mutual’s head office will be in Baie-Saint-Paul. To continue providing the same outstanding service across the full expanse of the merged territories, all branches of the two former mutuals will remain open, for a total of 15 service outlets.
“This is a real step forward for us and will give us an even stronger capital base,” added Raymond. "We’re determined to continue providing that essential support in the regions we serve—to keep dreaming big.”
For more information, see the press release (French only).
Don’t miss our 2015 “Dollars of Dreams” contest—you could win up to $5,000 cash or over $6,000 in gift certificates redeemable on insurance purchases.
You have until December 31 to enter. To be eligible, just renew your Promutuel Insurance Lac au Fjord policy or take out a new one. Entry is automatic. Good luck to all!
On september 19th, Omer Bouchard, chairman of the board for both Groupe Promutuel and Promutuel Assurance du Lac au Fjord , and Pierre Raymond, general manager of Promutuel Insurance du Lac au Fjord, officially launched the “Powering Cooperation” initiative, aimed at community organizations and cooperatives in Saguenay−Lac-Saint-Jean and Chibougamau-Chapais. The press conference was held at Boîte à Bleuets in Alma.
Participating organizations will have five weeks, from September 9 until midnight on October 14, 2015, to submit their projects. A seven-person jury will then review the projects to select the winners and determine the level of financial assistance for each. The grants will be awarded in a ceremony on December 2, 2015.
To learn more about “Powering Cooperation” and to fill out the online application form, visit promutuelassurance.ca/propulsercoop (in French only).
On a rainy June 21, 2015, a Promutuel Insurance squad visited various public places in Île d’Orléans and Côte-de-Beaupré and surprised passersby by handing out umbrellas sporting the mutual company’s logo.
A great initiative that had everyone smiling!
On a rainy June 21, 2015, a Promutuel Insurance squad visited various public places in Chicoutimi and surprised passersby by handing out umbrellas sporting the mutual company’s logo.
A great initiative that had everyone smiling!
At its annual general meeting on Thursday, March 19, Promutuel Insurance du Lac au Fjord announced the winners of the grand prize in its annual contest, a trip to Europe worth $6,500. The lucky winners of this year’s edition are Richard Plamondon and Diane Larivière of Laterrière. The mutual was delighted to learn that the retired couple had long dreamed of exploring Europe.
General manager Pierre Raymond places great importance on contests and other initiatives to benefit clients. “It’s an honor for Promutuel Insurance du Lac au Fjord to have longtime insured members and be able to thank them. It’s important to give back to our clients and recognize their ongoing trust in us,” he said.
Promutuel Insurance du Littoral is pleased to announce the winners of its “Take a Payment Holiday for 1 Year” contest. Congratulations to Éric Soutière from Pointe-Lebel!
Remember that our insured members are invited to complete a survey after a claim is settled. The “Take a Payment Holiday for 1 Year” contest provides incentive and helps us gather as much information as possible on the client satisfaction rate. A winner is declared each year from among survey respondents.
Promutuel Insurance du Lac au Fjord is pleased to announce the winner of its “Take a Payment Holiday for 1 Year” contest. Congratulations to Daniel Lachance, who has won the payments on his vehicle premium!
Client satisfaction is our top priority, and we strive to continually improve the client experience by following up on claims with a survey. Every month, we analyze the survey data, which is an important and effective tool for our experts. It’s sort of our version of a grade school report card! All respondents are entered in a yearly draw. This year’s winner is Mr. Lachance. We thank him for helping us improve our services.
At our last annual general meeting on March 19, we held a draw for winners of the 17 prizes in our “Romantic Europe” contest. Congratulations to all the winners, and thank you for attending our meeting! For more information, consult the PDF.
Insured-members of Promutuel Insurance du Lac au Fjord are invited to join us at Alma (Québec) on March 19 2015. We hope to see many of you there! To obtain the invitation, click on the following link: 2015 Annual General Meeting invitation (French only)
Insured-members of Promutuel Insurance du Littoral are invited to join us at Saint-Pascal (Québec) on March 24 2015. We hope to see many of you there! To obtain the Annual General Meeting invitation, click on the following link: Annual General Meeting invitation (French only) We want to thank the 150 person who attended the Annual General Meeting on March 24, 2015.
For the second year in a row, we’re proud to have contributed to the success of the OSEZ le Mont-Sainte-Anne challenge, a charitable sporting event that took place on Saturday, February 21, 2015.
The challenge involved a solo or team relay race on downhill skis, cross-country skis or snowshoes, or a combination of all three disciplines. To succeed in the challenge, participants needed to show cooperation, mutual support and coordination.
“It’s extraordinary what we can accomplish when we all work together toward a common goal, and the OSEZ le Mont-Sainte-Anne challenge is the perfect example,” said Pierre Raymond, General Manager of Promutuel Insurance du Littoral.
The event, which attracted 275 skiers and snowshoers, together with 85 coordinators and volunteers, raised a grand total of $195,015 for the benefit of three worthy causes: Fondation québécoise du cancer, Fondation des Musées de la civilisation and Université Laval’s Club de ski alpin Rouge et Or.
To spread a little warmth on Valentine’s Day, Promutuel Insurance dispatched a special task force on February 14 to surprise passers-by in public places across the l’Île d’Orléans and Côte-de-Beaupré area by giving them a free hot chocolate in a bright yellow Promutuel mug.
It was a fun day that spread plenty of smiles too!
All our congratulations to Mr. Germain Veilleux, the lucky winner of our Take a Payment Holiday for 1 Year Contest! Mr. Veilleux is a long-standing insured-member—since 1982—of Promutuel Assurance du Littoral, and we would like to thank him from the bottom of our hearts for his trust and loyalty over all these years.
Our insured-members who submit a claim are invited to answer a survey once their claim is settled. The Take a Payment Holiday for 1 Year Contest acts as an incentive and helps us gather as much feedback as possible about our customer satisfaction rate. We are proud to announce one winner every year among all of the entrants who completed a survey.
As part of its desire to constantly improve the customer experience for insured-members, Promutuel Assurance du Lac au Fjord invites its customers to answer a survey once their claims have been settled.
The survey provides us with a mine of information to help us continually improve our services and strive for excellence in our claims process. We make it our priority to provide a flawless customer experience. The information we learn through the survey tells us about the quality of service our business partners are providing. Our goal is to make sure the customer is happy throughout the claims process from start to finish. The Take a Payment Holiday for 1 Year Contest acts as an incentive and helps us gather as much feedback as possible about the satisfaction rate among our insured-members. We are proud to announce one winner every year among all of the entrants who completed a survey.
Promutuel Assurance du Lac au Fjord is pleased to unveil the list of winners for the 2013 contest THE CARIBBEAN – When Dreams Come True. A draw for 17 prizes, including the Caribbean trip, was held at the Annual General Meeting on March 20 at the Delta Saguenay Hotel. Congratulations to the lucky winners!
Promutuel du Littoral is proud to announce a merger with Assurances Desjardins Plamondon, a company that has been part of the Baie-Comeau community for over 50 years. There is a shared passion for customer service among the owners and employees of both companies. That’s why it’s a great pleasure to announce that we’re joining forces to provide great insurance products right here in Baie-Comeau.
Promutuel du Littoral will continue its long tradition of providing car, home and business insurance close to our members from Assurances Desjardins Plamondon’s current office at 1315 Blanche Boulevard in Baie-Comeau. The Baie-Comeau office will become the third Promutuel location in the Côte-Nord region, along with Sept-Îles and Havre-Saint-Pierre.
A proud member of the Groupe Promutuel, one of the largest damage insurers in Québec, Promutuel du Littoral has nearly 27,000 insured members and revenues of over $25.8 million, generating major economic benefits for the regions in which it operates.
Interim general manager Pierre Raymond is happy to announce the nomination of Jean Lamoureux, Business Development Manager, as co-president of the Leucan 12-Hour Ski Challenge.
Jean’s social commitment and personal values led him to take action on behalf of sick children, supporting their families to encourage them in their fight towards recovery.
His co-president, Myriam Boucher, a kinesiologist and manager of Remix Santé, will work alongside him to make the fifth edition of the Leucan 12-Hour Ski Challenge an unprecedented success.
Promutuel du Lac au Fjord is counting on its staff to support them as they take on this challenge.
In addition to car insurance, home insurance, recreational vehicle insurance, business insurance and farm insurance, Promutuel Insurance offers a range of complementary products designed to meet insured-members’ needs.
Use the menu to the right to discover our other insurance products.
Thanks to a network of financial security advisors, Promutuel offers its insured members access to a wide range of life and health insurance products.
For information : 1 800 510-4630, extension 2322.
*The financial security advisors are affiliated with Promutuel Insurance
Boréale and sell products from a number of life insurance providers.
Our core mutualist values helped us navigate the challenges brought on by the COVID-19 pandemic in 2020. They sustained our desire to help our neighbours and communities and provide superior service to our insured members.
There is no doubt that the pandemic had a big impact on our results, but we are deeply proud that they also reflect our professionalism and drive. Please consult our annual report for more information.
We worked hard in 2019 to make your mutual insurance association even more resilient and ensure continued growth in the face of industry-wide upheavals so that we could continue to be a proud mutual insurer in your community.
We invite you to read our annual report to see what we achieved in 2019 (French only).
Throughout its history, Promutuel Insurance has always viewed change as an opportunity for growth, finding ways to adapt without ever losing sight of its core mission as a mutual insurance association. In 2018, we used that strength to keep moving forward and standing out from the competition in an industry that’s rapidly evolving.
To see the results, we invite you to take a look at our annual report.
The purpose of insurance is to protect our most precious possessions and provide peace of mind. The numerous claims filed in 2017 were a stark reminder of our first and fundamental role as an insurer: being there for our insured members when they need us.
We encourage you to read our annual report for a look at last year’s highlights and financial results.
In 2016 we continued our efforts to provide an unparalleled client experience, in particular by increasing our digital presence and agility. Leveraging our clear vision and proven ability to adapt, we were able to succeed in a highly competitive landscape.
We invite you to consult our annual report, which summarizes our highlights and financial results from the past year.
2013 will have unquestionably been a year of great achievements. We completed many projects and we have the impression that Promutuel is undergoing a renaissance, bringing greater success for the future. To learn more, refer to your Mutual company’s 2013 annual report (available in French only).
Solidarity, mutual aid and cooperation are three core values that are woven into the very fabric of your Mutual. Your Mutual is dedicated to investing day after day in the community, and is proud to have contributed once again this year to the socio-economic health of the region through the donations and sponsorships it has provided to various organizations. Your Mutual is a partner of choice in the success of many local events and initiatives.
Promutuel Insurance du Lac au Fleuve, created on December 30, 2015, is the result of the merger between Promutuel Insurance du Littoral and Promutuel Insurance du Lac au Fjord. To position themselves strategically in a competitive market while continuing to build on their strength as mutuals, the two mutuals decided to join forces to better meet the needs of their insured members. This merger will also provide the new mutual with an even stronger capital base.
The new mutual's head office is in Baie-Saint-Paul. To serve all its insured members throughout the merged territories, it also has offices in Alma, Baie-Comeau, Chibougamau, Chicoutimi, Chicoutimi-Nord, Dolbeau-Mistassini, Havre-Saint-Pierre, Hébertville, La Baie, La Malbaie, La Pocatière, Quebec City, Saint-Pascal and Sept-Îles.
Here’s a brief overview of the history of the two mutuals that now form Promutuel Insurance du Lac au Fleuve:
PROMUTUEL INSURANCE DU LITTORAL
Promutuel Insurance du Littoral has a rich history that spans nearly a century. The result of a merger between the mutuals Promutuel Kamouraska-Côte-Nord and Promutuel Charlevoix-Montmorency, this strong general insurance company has grown slowly but surely to become one of the largest insurance companies in Eastern Quebec. Residents in Quebec City and the surrounding area, on the majestic north shore of the St. Lawrence, from Charlevoix to Blanc-Sablon, and in Kamouraska have benefited greatly from this partnership with their mutual.
PROMUTUEL INSURANCE DU LAC AU FJORD
Born out of a need for cooperation and solidarity among farmers in the region, Promutuel Insurance du Lac au Fjord was the result of several mergers between mutuals in the parish. But the mutual was first and foremost the result of a 1999 merger between two regional powerhouses: Promutuel Saguenay and Promutuel Lac-St-Jean. Promtuel Insurance du Lac au Fjord was the result of a decision to forge boldly ahead into the future: the stuff of legend.
We have introduced a survey for insured-members who have filed a claim with Promutuel Insurance to give us feedback on the service they received. This survey will also enable us to improve the service we deliver to our insured-members.
The survey can be found online at http://www.promutuel.ca/sondage and access is restricted to insured-members who have received a PIN. Not all insured-members who file a claim will systematically receive a PIN to access the survey.
If you have filed a claim with Promutuel Insurance and have not received a PIN by mail or by email, but wish to share your comments with us, please do so by following our complaint process: https://www.promutuelassurance.ca/en/complaint-process.
|Agent(e) en assurance de dommages des entreprises pour petites et moyennes entreprises||Un des bureaux de la Mutuelle||Bas-Saint-Laurent, Capitale-Nationale, Charlevoix, Côte-Nord, Saguenay–Lac-Saint-Jean||Apply|
|Conseiller(ère) technique – Indemnisation||Un des bureaux de la Mutuelle||Bas-Saint-Laurent, Capitale-Nationale, Chaudière-Appalaches, Gaspésie–Îles-de-la-Madeleine, Saguenay–Lac-Saint-Jean||Apply|
|Commis à l’indemnisation||Un des bureaux de la Mutuelle||Bas-Saint-Laurent, Capitale-Nationale, Chaudière-Appalaches, Gaspésie–Îles-de-la-Madeleine, Saguenay–Lac-Saint-Jean||Apply|
|Expert(e) en sinistre||Sur la route||Bas-Saint-Laurent, Capitale-Nationale, Chaudière-Appalaches, Saguenay–Lac-Saint-Jean||Apply|
Promutuel Insurance du Lac au Fleuve