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Promutuel Insurance de l'Estuaire: we insure you better.

We've been insuring people in Rimouski, Amqui, Cap-aux-Meules, Carleton, Causapscal, Dégelis, Gaspé, Matane, Pointe-à-la-Croix and Témiscouata-sur-le-Lac for so long, we know your needs better than anyone. That's why we can offer you the best home, car, business or farm coverage for your budget. Welcome to Promutuel Insurance, your home away from home!

Logo Promutuel Assurance de l'Estuaire

Support for Fondation de l’École aux Quatre-Vents in Rivière-au-Renard

Promutuel Insurance de l’Estuaire has signed a five-year partnership agreement with Fondation de l’École aux Quatre-Vents for their “Je cours pour ma cour” (Running for my Schoolyard) challenge, which took place on June 18 this year. The goal of this event is to raise money to renovate the schoolyard.

Employees of the Mutual were on hand to cheer on runners in the 1k, 5k, and 10k races and hand out water bottles, granola bars, and juice. In total, the Mutual raised over $4,000 this year. For more information, read the press release (french only).

“We’re Renewing with Promutuel Insurance” Contest

“We’re Renewing with Promutuel Insurance” Contest

Insured members of Promutuel Insurance de l’Estuaire are invited to enter the “We're Renewing with Promutuel Insurance” contest, which runs from June 15 to December 31, 2016. How to enter? Is easy! Simply renew your home or auto insurance policy. Each renewal entitles you to an entry. A total of four gift cards valid at the grocery store of your choice will be drawn and awarded to lucky entrants: two valued at $1,000 and two valued at $500. Good luck!

See the contest rules (french only) for details.

Promutuel Insurance de l’Estuaire’s eighth run/walk for autism

The Promutuel Insurance team who took part in the event (from left to right): Daniel Charest, Mathieu Pitre, Katharina Martin, Nathalie Chénard, Lise Saucier, and Josée Lavoie

The run/walk took place on April 30 at Parc des anciens combattants in Rimouski. Organized by Autisme de l'Est-du-Québec (ADEQ), the event aims to raise awareness and improve quality of life for families and friends of people with autism spectrum disorder (ASD). In support of this cause, Promutuel Insurance de l’Estuaire agreed to fund ADEQ from 2012 to 2016. To cap off these five years of mutual aid, a team from the Mutual showed their solidarity by participating in the event. This is one of ADEQ’s major events, and over 150 people took part this year.

Winner of the “Take a Payment Holiday for 1 Year” contest

Winner of the “Take a Payment Holiday for 1 Year” contest

L'Estuaire Promutuel Insurance is pleased to announce the winner of its “Take a Payment Holiday for 1 Year” contest. Congratulations to Lucie Lavoie of Dégelis!

Remember that our insured members are invited to complete a survey after a claim is settled. The “Take a Payment Holiday for 1 Year” contest provides incentive and helps us gather as much information as possible on the client satisfaction rate. A winner is declared each year from among survey respondents.

Insured family treated to sunshine holiday surprise by Promutuel Insurance after fire

Promutuel Insurance de l’Estuaire’s “On tourne la page!” (Turning the Page) program had a nice surprise in store for the Dumas–Saint-Pierre family, who lost their home to fire in winter 2015. It was an emotional moment when the family learned that they were setting forth for the sunny south in 2016 courtesy of Promutuel Insurance.

“We’re very proud of this initiative,” said Bruno Leclerc, general manager of Promutuel Insurance de l’Estuaire. “It gives us a way to help our policyholders turn the page after a painful and significant loss. We’re pleased to be giving such a gift to the Dumas–Saint-Pierre family, who became this year’s winning family by draw. This little break is sure to help the members of the family get a running start at the coming year after all they've been through," he concluded.

Read the press release (French only).

Third winner in our “Up-to-Date Contest”

We are pleased to announce a third winner in our “Up-to-Date Contest”: Guy Verreault, who updated his insurance file with Nicolas Lavoie.

Congratulations to Mr. Verreault! He has won a $500 Visa gift card!

Another winner in our "Mise à jour" contest!

We are very pleased to announce a second winner in our “Mise à jouro-Date” contest: Mr. Guy Verreault, who updated his insurance file with Raymonde Gallant.

Congratulations to Mr. Verreault, who has won a $500 Visa gift card! The next winner will be announced in January 2016.

First winner in our “Mise à jour” Contest

We are very pleased to announce the first winner in our “Mise à jour” Contest: Mr. Martin Dubé, who updated his home insurance file with Catherine Proulx.

Congratulations to Mr. Dubé, who has been awarded a $500 Visa gift card! The next winners will be announced in October and in January, 2016.

MAJOR HAILSTORM IN GASPÉ: TEAM DEPLOYED ON SITE

After a violent hailstorm struck Gaspé on July 28, Promutuel Assurance de l’Estuaire immediately established a damage assessment centre so required repairs could be started as quickly as possible. The Mutual is also busy contacting insured members whose property was damaged to set up meetings with them.

“When extreme weather hits a region like this, we prefer to deploy a qualified team on site to speed up claim processing time for insured members,” explains Benoit Duchesne, Claims Manager at Promutuel Assurance de l’Estuaire.

The Mutual is expected to receive nearly 300 claims in the wake of this particularly damaging storm.

The press release can be found here (French only)

Promutuel Insurance distributes good cheer and umbrellas!

On a rainy June 21, 2015, a Promutuel Insurance squad visited various public places in Rimouski and surprised passersby by handing out umbrellas sporting the mutual company’s logo.

A great initiative that had everyone smiling!

“Mise à jour” Contest

We’re inviting our insured members to enter our “Mise à jour” contest, which runs from May 1 to December 31, 2015. To enter, you must complete a full update of your home or auto insurance file.

For more details, see the contest rules (French only).

Lucky winner of the “Take a Payment Holiday for 1 Year” contest

Promutuel Insurance de l'Estuaire is pleased to announce the winners of its “Take a Payment Holiday for 1 Year” contest. Congratulations to André Berthelot from Cap-D'Espoir!

Remember that our insured members are invited to complete a survey after a claim is settled. The “Take a Payment Holiday for 1 Year” contest provides incentive and helps us gather as much information as possible on the client satisfaction rate. A winner is declared each year from among survey respondents.

International Year of Cooperatives

Promutuel de l'Estuaire donates $5,000 to Source Alimentaire Bonavignon

A $5,000 donation was made to the Source alimentaire Bonavignon community organization in the Baie-des-Chaleurs region. In 2012, as part of the 160th anniversary of the Groupe Promutuel and the International Year of Cooperatives, the Groupe Promutuel, which includes Promutuel de l'Estuaire, committed to donating $2,012,000 to organizations over a five-year period. As a result, each mutual association will be donating $75,000.

Partnership with ADEQ

Promutuel de l'Estuaire supports ADEQ

This year, the Autisme De l'Est-du-Québec (ADEQ) organization received the support of Promutuel de l'Estuaire and its general manager, Bruno Leclerc. Last August, André Abel, President of Promutuel de l'Estuaire, went to the Îles-de-la-Madeleine for the first time and said he was deeply touched by what was being done there and in the entire Bas-Saint-Laurent region, adding that Promutuel was proud to be a partner of this organization.

Promutuel de l'Estuaire annual golf tournament

Promutuel de l'Estuaire donates $14,000 to the CSSS de la Matapédia to replace its ultrasound machine

The 4th edition of Promutuel de l'Estuaire's annual golf tournament benefiting the Fondation Action-Santé was held on August 23 at the Club de golf Revermont in Amqui. This event raised $14,000 for the replacement of the CSSS de la Matapédia's ultrasound machine.

Withdrawal of Prompt Support

Promutuel Assurance de l'Estuaire

Please note that effective July 1, 2014, the Prompt Support protection is no longer offered by Promutuel Assurance de l’Estuaire.

Directors

André Habel
President
Rimouski
Ghyslain Landry
Vice-President
President and member of the audit committee
Carleton-sur-Mer
Andrée Rioux
Member of the investment committee
Amqui
Claude Deschamps
Member of the audit committee
Saint-Eusèbe
Gratien Lavoie
President and member of the ethics commitee
Saint-Ulric
Hélène Michaud
Member of the audit committee
Carleton-su-Mer
Jacques Côté
Member of the ethics committee
Sayabec
Jean-Guy Caron
President and member of the investment committee
Rimouski
Marcel Jean
Member of the ethics committee
Saint-Simon
René Leblanc
Member of the investment committee
Saint-Alexis

Management team

Bruno Leclerc
General Manager
Benoit Duchesne
Indemnity Manager
Guylaine Rioux
Insurance Operation Manager
Mario Blanchette
Finance and Administration Manager
Nadine Rail
Manager, N.B. Business Development
Réal Lepage
Risks Analysis Manager

Our other insurance products

In addition to car insurance, home insurance, recreational vehicle insurance, business insurance and farm insurance, Promutuel Insurance offers a range of complementary products designed to meet insured-members’ needs.

Use the menu to the right to discover our other insurance products.

Life and health insurance

Thanks to a network of financial security advisors, Promutuel offers its insured members access to a wide range of life and health insurance products.

 Produit Assurance de personne - Promutuel Assurance

  • Permanent life insurance
  • Permanent life insurance without medical examination
  • Temporary life insurance
  • Universal life insurance
  • Disability insurance
  • Critical illness insurance
  • Long-term care insurance
  • Travel insurance

For information : 1 800 510-4630, extension 2322.

2015 ANNUAL REPORT

/sites/default/files/2015 Annual Report – Promutuel Assurance de l'Estuaire

The year 2015 was brimming with rich and promising projects, which inspired us to step up our efforts today to confidently build a brilliant future for our organization. We invite you to consult your mutual insurance association’s annual report for its 2015 results.

Community contributions

Solidarity, mutual aid, and cooperation—three values at the very heart of Promutuel Assurance de l’Estuaire. We’re eager to invest in our community and proud to contribute, year after year, to the social and economic vitality of Bas-Saint Laurent and Gaspésie–Îles-de-la-Madeleine. Which is why we’re a go-to partner for local projects and events.

Donation and sponsorship requests

A partnership agreement is an opportunity to pool resources on a project that brings people together and builds bridges within the community. We warmly invite you to share your project with us by filling out the online request form.

Read our Donation and Sponsorship Request Policy (French only)
Download our Donation and Sponsorship Request Form (French only)

2014 ANNUAL REPORT

Rapport Annuel 2014 - Promutuel Assurance de l'Estuaire

A lot of positive changes occurred in 2014, which bodes well for the future of our organization. This annual report provides a summary of our projects and results from the past year.

2013 Annual Report

2013 will have unquestionably been a year of great achievements. We completed many projects and we have the impression that Promutuel is undergoing a renaissance, bringing greater success for the future. To learn more, refer to your Mutual company’s 2013 annual report (available in French only).

Territoire Promutuel Assurance de l'Estuaire

Territoire Promutuel Assurance de l'Estuaire - Centre

About us

Since July 1st 2012, Promutuel des Riverains and Promutuel Gaspésie — les Îles, mutual insurance associations, have merged their activities to create a new administrative body under the name of Promutuel de l'Estuaire. The new mutual insurance association's head office is located in Rimouski, formerly the head office of Promutuel des Riverains.

Here is a brief overview of both mutual insurance associations' history:

Promutuel des Riverains

The mutual insurance association Promutuel des Riverains is the result of a merge between the Promutuel de l'Est and Promutuel Témiscouata in 2009. The origins of Promutuel de l'Est date back to 1925, the founding year of the Compagnie d'assurance contre l'incendie de la paroisse du Bic. At that time, a notary's residence was used as an office. Then in 1979, the Board of directors decided to construct a building at 79, rue Saint-Jean-Baptiste in Bic to house the entire Mutual's operations. In the winter of 1986, the Société mutuelle d'assurance générale du Bic merged with that of Matane to constitute Promutuel de l'Est.

Promutuel Témiscouata, formerly known as La Compagnie mutuelle contre le feu de la paroisse de Sainte-Rose-de-Dégelis, was founded in 1936. At that time, the premium note was in force and there were 62 issuances of insurance policies for an equivalent number of members. The net assets of the Mutual reached the sum of $275,65.

As business expands, some 45 years later (1981), the name Mutuelle d'assurance contre l'incendie de Témiscouata refers to the enterprise with 147 members and a net revenue of over $34,000. The Mutual then purchased a building to house its head office. In 1985, the Mutual once again changed its name and has been ever since known as Témiscouata, Société mutuelle d'assurance générale. At the time, its premium-volume was $180,516, all the while through the Société mutuelle de réassurance du Québec, it subscribed an automobile insurance volume of $42,000.

Promutuel Gaspésie - les Îles

The Compagnies d'assurance mutuelle contre le feu, la foudre et le vent de Sainte-Marie de Sayabec, de Saint-Jacques-le-Majeur de Causapscal et de Saint-Alexis-de-Matapédia, which merged in 1980 to form the Société mutuelle d'assurance contre l'incendie des comtés de Bonaventure et de Matapédia, made the history of this enterprise, an enterprise whose growth is indicative of the energy and the know-how observed at the beginning of its operations. Today, Promutuel Gaspésie — les Îles shows a continuing evolution since its volume reached nearly $10 million.

2015 highlights

Promutuel Insurance de l'Estuaire in number:

  • 43,798 insured-members who place their trust in us
  • A total of $59,338,000 in written premiums
  • $45,080,000 paid out in claims
  • $27,926,000 in members’ equity

Survey for our insured-members who have filed a claim

We have introduced a survey for insured-members who have filed a claim with Promutuel Insurance to give us feedback on the service they received. This survey will also enable us to improve the service we deliver to our insured-members.

The survey can be found online at http://www.promutuel.ca/sondage and access is restricted to insured-members who have received a PIN. Not all insured-members who file a claim will systematically receive a PIN to access the survey.

If you have filed a claim with Promutuel Insurance and have not received a PIN by mail or by email, but wish to share your comments with us, please do so by following our complaint process: https://www.promutuelassurance.ca/en/complaint-process.

Title City Region  
Estimateur en bâtiment − Route Un des bureaux de la Mutuelle Bas-Saint-Laurent Apply

Service outlets

Promutuel Assurance de l'Estuaire

Head Office

Rimouski

149, rue Saint-Germain Est
Rimouski (Québec)
G5L 1A9
Toll-free: 
Phone: 
Fax: 
1 888 756-6108

Opening hours

Mon: 
*8:30 am - 4:30 pm
Tue: 
*8:30 am - 4:30 pm
Wed: 
*8:30 am - 4:30 pm
Thu: 
*8:30 am - 4:30 pm
Fri: 
*8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Closed between 12 pm and 1 pm

Office(s)

Amqui

67, boulevard Saint-Benoît Est
Amqui (Québec)
G5J 2B9
Toll-free: 
Phone: 
Fax: 
418 629-1425

Opening hours

Mon: 
*8:30 am - 4:30 pm
Tue: 
*8:30 am - 4:30 pm
Wed: 
*8:30 am - 4:30 pm
Thu: 
*8:30 am - 4:30 pm
Fri: 
*8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Closed between 12pm and 1pm

Cap-aux-Meules

210, chemin Principal, bureau 109
Cap-aux-Meules (Québec)
G4T 1C7
Toll-free: 
Phone: 
Fax: 
1 888 756-6108

Opening hours

Mon: 
*8:30 am - 4:30 pm
Tue: 
*8:30 am - 4:30 pm
Wed: 
*8:30 am - 4:30 pm
Thu: 
*8:30 am - 4:30 pm
Fri: 
*8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Closed between 12pm and 1pm

Carleton

368, boulevard Perron
Carleton (Québec)
G0C 1J0
Toll-free: 
Phone: 
Fax: 
1 888 756-6108

Opening hours

Mon: 
*8:30 am - 4:30 pm
Tue: 
*8:30 am - 4:30 pm
Wed: 
*8:30 am - 4:30 pm
Thu: 
*8:30 am - 4:30 pm
Fri: 
*8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Closed between 12pm and 1pm

Causapscal

6, rue Saint-Jacques Nord
Causapscal (Québec)
G0J 1J0
Toll-free: 
Phone: 
Fax: 
1 888 756-6108

Opening hours

Mon: 
*8:30 am - 4:30 pm
Tue: 
*8:30 am - 4:30 pm
Wed: 
*8:30 am - 4:30 pm
Thu: 
*8:30 am - 4:30 pm
Fri: 
*8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Closed between 12pm and 1pm

Dégelis

195, 7e Rue Est
Dégelis (Québec)
G5T 2K3
Toll-free: 
Phone: 
Fax: 
1 888 756-6108

Opening hours

Mon: 
*8:30 am - 4:30 pm
Tue: 
*8:30 am - 4:30 pm
Wed: 
*8:30 am - 4:30 pm
Thu: 
*8:30 am - 4:30 pm
Fri: 
*8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Closed between 12pm and 1pm

Gaspé

43, boulevard De York Est
Gaspé (Québec)
G4X 2L1
Toll-free: 
Phone: 
Fax: 
1 888 756-6108

Opening hours

Mon: 
*8:30 am - 4:30 pm
Tue: 
*8:30 am - 4:30 pm
Wed: 
*8:30 am - 4:30 pm
Thu: 
*8:30 am - 4:30 pm
Fri: 
*8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Closed between 12pm and 1pm

Matane

625, avenue du Phare Est
Matane (Québec)
G4W 1A9
Toll-free: 
Phone: 
Fax: 
1 888 756-6108

Opening hours

Mon: 
*8:30 am - 4:30 pm
Tue: 
*8:30 am - 4:30 pm
Wed: 
*8:30 am - 4:30 pm
Thu: 
*8:30 am - 4:30 pm
Fri: 
*8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Closed between 12pm and 1pm

Pointe-à-la-Croix

64A, boulevard Interprovincial
Pointe-à-la-Croix (Québec)
G0C 1L0
Toll-free: 
Phone: 
Fax: 
418 788-3328

Opening hours

Mon: 
*8:30 am - 4:30 pm
Tue: 
*8:30 am - 4:30 pm
Wed: 
*8:30 am - 4:30 pm
Thu: 
*8:30 am - 4:30 pm
Fri: 
*8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Closed between 12pm and 1pm

Témiscouata-sur-le-Lac

592-B, rue Commerciale Nord
Témiscouata-sur-le-Lac (Québec)
G0L 1E0
Toll-free: 
Phone: 
Fax: 
1 888 756-6108

Opening hours

Mon: 
*8:30 am - 4:30 pm
Tue: 
*8:30 am - 4:30 pm
Wed: 
*8:30 am - 4:30 pm
Thu: 
*8:30 am - 4:30 pm
Fri: 
*8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Closed between 12pm and 1pm
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