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Promutuel Assurance
Chaudière-Appalaches
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Promutuel Insurance Chaudière-Appalaches: we insure you better.

We've been insuring people in Laurier-Station, Beauceville, Lac-Etchemin, Lévis, Plessisville, Saint-Georges, Sainte Marie, Saint-Joseph-de-Beauce, Tetford Mines and Windsor for so long, we know your needs better than anyone. That's why we can offer you the best home, car, recreational vehicle, business or farm coverage for your budget. Welcome to Promutuel Insurance, your home away from home!

Logo - Promutuel Assurance Chaudière-Appalaches

“We’re Renewing with Promutuel Insurance” Contest Winner

Left to right: Chantal Roy, Damage Insurance Agent; Alain Boucher, contest winner; and Isabelle Morin, Director – Personal Insurance Sales and Business Development.

Congratulations to Alain Boucher, winner of our “We’re Renewing with Promutuel Insurance” Contest! Alain was selected from among all contest entrants as the winner of our $1,000 prize in our random draw on May 16. To everyone who entered, thanks for your trust in Promutuel Insurance Chaudière-Appalaches!

Promutuel Insurance Chaudière-Appalaches at Défi Entreprises Québec 2016

Promutuel Insurance Chaudière-Appalaches at Défi Entreprises Québec 2016

Congratulations to the employees who braved the cold on Sunday, June 12, for Défi Entreprises Québec 2016! The event held at ExpoCité raised over $25,000 for Fondation de l'Institut universitaire de cardiologie et de pneumologie de Québec.

Winner of the “Exposition agricole et forestière de Saint-Odilon” contest

Our winner, Mr. Champagne, with Chantal Roy, a damage insurance agent at our Saint-Georges Est office.

Congratulations to Eric Champagne, who won a chain saw kit valued at over $800! The contest was held at the farm and forestry show in Saint-Odilon, May 28 and 29, 2016. To enter, participants were invited to fill out a coupon at the Promutuel Insurance booth.

Say hello to Promutuel Insurance Chaudière-Appalaches!

On May 2, 2016, Promutuel Insurance Appalaches–St-François, Promutuel Insurance Beauce-Etchemins, and Promutuel Insurance Lotbinière concluded a merger to officially become Promutuel Insurance Chaudière-Appalaches. The head office of the new mutual will be located in Laurier-Station.

"The merger of these three mutuals will allow Promutuel Insurance Chaudière-Appalaches to boost its operations and be a strong organization ready to face the competition thanks to first-rate capitalization and greater growth capacity," states Anne Vaillancourt, general manager of the new mutual.

Notice of an important Extraordinary General Meeting

We are inviting our insured members to an Extraordinary General Meeting on February 18, 2016, to discuss our planned merger with Promutuel Insurance Appalaches – St-François and Promutuel Insurance Beauce-Etchemins. This is an important step in bringing our operations together under one roof. We hope that many of you will be able to attend this important meeting about the future of our Mutual. You can view the meeting notice here (French only).

Directors

Nelson Lamontagne
President
Sherbrooke
Jean-Denis Morin
Vice-President
Michel Cameron
Vice-President
Sainte-Croix
Caroline Lambert
administrator
Kinnear's Mills
Guy De L'Étoile
administrator
Windsor
Jean Roy
administrator
Jules Génier
administrator
Lucie Dumas
administrator
Sainte-Foy
Mario Moffette
administrator
Dosquet
Martin St-Hilaire
administrator
Patrick Soucy
administrator
Saint-Nicolas
Roger Couture
administrator
Saint-Sylvestre
Sophie Dion
administrator
Thetford Mines

Management team

Anne Vaillancourt, ASC, BA, FPAA, Adm.A
General Manager
Bernier Drouin, PAA, A.V.A.,PI. Fin.
Sales and business development manager (Companies and Brokerage)
Denis Dechêne
strategic advisor
Denis Langlois, FPAA
Indemnification Manager
Geneviève Gagnon, B.A, CRIA
HR Manager
Isabelle Morin, PAA, Pl. Fin.
Sales Manager – Sales and Business Development (Personal)
Lucie Campagna, FPAA
Risks analysis manager – Personal Insurance Risk Analysis
Martine Paré, FPAA
Risks analysis manager – Business Insurance and Prevention Risk Analysis

Our other insurance products

In addition to car insurance, home insurance, recreational vehicle insurance, business insurance and farm insurance, Promutuel Insurance offers a range of complementary products designed to meet insured-members’ needs.

Use the menu to the right to discover our other insurance products.

Carte Promutuel Assurance Chaudière-Appalaches

About us

Officially created on May 2, 2016, Promutuel Insurance Chaudière-Appalaches is a result of the merger of Promutuel Insurance Appalaches-St-François, Promutuel Insurance Beauce-Etchemins, and Promutuel Insurance Lotbinière. This merger promises a bright future. It ensures the long-term survival of the mutual and makes it more viable on a highly competitive market.

The mutual's head office is in Lotbinière. To serve all its insured members throughout the merged territories, it also has offices in Thetford Mines, Plessisville, Windsor, Beauceville, Saint-Georges, Sainte-Marie, Laurier-Station, and Lévis.

Here’s a brief overview of the history of the three mutuals that now form Promutuel Insurance Chaudière-Appalaches:

Appalaches–St-François

Promutuel Insurance Appalaches–St-François had a rich history that began in Lyster Station in 1906. Some 70 years later, this fire insurance company for the counties of Lotbinière and Mégantic fused with Mutuelle de Saint-Pierre-Baptiste. Then, between 1979 and 1981, the mutuals of the parishes of Sacré-Cœur-de-Marie, Saint-Jacques-de-Leeds, and Saint-Méthode d'Adstock joined to form Société mutuelle d'assurance générale des Appalaches, a new entity as of 1987. In 2001, the company's territory doubled in size with the addition of part of the territory of Promutuel Val St-François, which includes some 20,000 members in the regions of Amiante, Érable, and Val-Saint-François.

Beauce-Etchemins

In the early 20th century, convinced of the benefits of solidarity and cooperation, farmers came together to insure their property while avoiding the exorbitant premiums charged by the insurance companies of the day. This laid the early foundations of mutual insurance companies offering coverage against fire, lighting, and wind in a number of locations across the Beauce region. This territory stretches from Sainte-Marie to the U.S. border, with a western annex that includes the township of Broughton.

In December 1979, 13 Beauce region mutual insurance companies merged into a single institution to become Société mutuelle d’assurance contre l’incendie de Beauce , which then became Promutuel Insurance Beauce in 1985, then Promutuel Insurance Beauce-Etchemins in 2009.

Lotbinière

Originally, the signs of three different mutuals hung in the parishes of Sainte-Croix, Saint-Patrice-de-Beaurivage, and Saint-Louis-Lotbinière. The combined strengths of these entities established and lent credibility to a major regional insurer, Promutuel Lotbinière. This organization stood out from the competition by continuing the mutualist tradition. To optimize its growth, Promutuel Insurance Lotbinière acquired clients from brokerage firms within its territory.

Highlights 2016

Promutuel Insurance Chaudière-Appalaches at a glance:

  • 230 employees serving 77,000 insured members
  • A premium volume totaling nearly $100 million

Mission

To use our distribution network to provide insured members with high-quality insurance products and professional service that meet their needs and expectations and ensure their complete satisfaction.

Promutuel Beauce-Etchemins is committed to:

  • Providing professional, courteous and accessible service;
  • Analyzing the needs of insured members using our knowledge, our products and our initiative;
  • Providing attractive products that give members good value for their money;
  • Giving our members sound advice, with honesty and integrity;
  • Remaining attentive to the needs of our insured members;
  • Assuming our responsibilities as a co-operative business;
  • Assisting our insured members with professionalism during the claim settlement process, offering help and support;
  • Creating a climate of mutual trust by preserving the confidentiality of information provided by our insured members.

Community contributions

Solidarity, mutual aid and cooperation are three core values that are woven into the very fabric of your Mutual. Your Mutual is dedicated to investing day after day in the community, and is proud to have contributed once again this year to the socio-economic health of the region through the donations and sponsorships it has provided to various organizations. Your Mutual is a partner of choice in the success of many local events and initiatives.

Survey for our insured-members who have filed a claim

We have introduced a survey for insured-members who have filed a claim with Promutuel Insurance to give us feedback on the service they received. This survey will also enable us to improve the service we deliver to our insured-members.

The survey can be found online at http://www.promutuel.ca/sondage and access is restricted to insured-members who have received a PIN. Not all insured-members who file a claim will systematically receive a PIN to access the survey.

If you have filed a claim with Promutuel Insurance and have not received a PIN by mail or by email, but wish to share your comments with us, please do so by following our complaint process: https://www.promutuelassurance.ca/en/complaint-process.

Title City Region  
Commis de bureau Thetford Mines Chaudière-Appalaches Apply
Directeur - Performance des ventes Québec Capitale-Nationale Apply

Service outlets

Promutuel Assurance Chaudière-Appalaches

Head Office

Laurier-Station

126, rue Olivier
Laurier-Station (Québec)
G0S 1N0
Toll-free: 
Phone: 
Fax: 
418 728-3977

Opening hours

Mon: 
8:30 am - 4:30 pm
Tue: 
8:30 am - 4:30 pm
Wed: 
8:30 am - 4:30 pm
Thu: 
8:30 am - 7:30 pm
Fri: 
8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed

Beauceville

650, boulevard Renault
Beauceville (Québec)
G5X 3P2
Toll-free: 
Phone: 
Fax: 
418 774-3623

Opening hours

Mon: 
8:30 am - 4:30 pm
Tue: 
8:30 am - 4:30 pm
Wed: 
8:30 am - 4:30 pm*
Thu: 
8:30 am - 7:30 pm
Fri: 
8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Our call center is open until 7:30 pm

Lévis

489, rue de Bernières
Lévis (Québec)
G7A 1C9
Toll-free: 
Fax: 
418 728-3977

Opening hours

Mon: 
8:30 am - 4:30 pm
Tue: 
8:30 am - 4:30 pm
Wed: 
8:30 am - 4:30 pm
Thu: 
8:30 am - 7:30 pm
Fri: 
8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed

Plessisville

1500, avenue Saint-Louis
Plessisville (Québec)
G6L 2M8
Toll-free: 
Phone: 
Fax: 
1 877 864-7980 / 418 335-2225

Opening hours

Mon: 
8:30 am - 4:30 pm
Tue: 
8:30 am - 4:30 pm
Wed: 
8:30 am - 4:30 pm
Thu: 
8:30 am - 7:30 pm
Fri: 
8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed

Saint-Georges

8682, boulevard Lacroix
Saint-Georges (Québec)
G5Y 2B5
Toll-free: 
Phone: 
Fax: 
418 774-3623

Opening hours

Mon: 
8:30 am - 4:30 pm
Tue: 
8:30 am - 4:30 pm
Wed: 
8:30 am - 4:30 pm*
Thu: 
8:30 am - 7:30 pm
Fri: 
8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Our call center is open until 7:30 pm

Saint-Georges

2750, boulevard Dionne
Saint-Georges (Québec)
G5Y 7W4
Toll-free: 
Phone: 
Fax: 
418 774-3623

Opening hours

Mon: 
8:30 am - 4:30 pm
Tue: 
8:30 am - 4:30 pm
Wed: 
8:30 am - 4:30 pm*
Thu: 
8:30 am - 7:30 pm
Fri: 
8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Our call center is open until 7:30 pm

Sainte-Marie

1055, boulevard Vachon Nord
Sainte-Marie (Québec)
G6E 1M4
Toll-free: 
Phone: 
Fax: 
418 774-3623

Opening hours

Mon: 
8:30 am - 4:30 pm
Tue: 
8:30 am - 4:30 pm
Wed: 
8:30 am - 4:30 pm*
Thu: 
8:30 am - 7:30 pm
Fri: 
8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed
*Our call center is open until 7:30 pm

Thetford Mines

683, boulevard Frontenac Est
Thetford Mines (Québec)
G6G 6Y7
Toll-free: 
Phone: 
Fax: 
1 877 864-7980 / 418 335-2225

Opening hours

Mon: 
8:30 am - 4:30 pm
Tue: 
8:30 am - 4:30 pm
Wed: 
8:30 am - 4:30 pm
Thu: 
8:30 am - 7:30 pm
Fri: 
8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed

Windsor

11, rue St-George, bureau 100
Windsor (Québec)
J1S 1J2
Toll-free: 
Phone: 
Fax: 
1 877 864-7980 / 418 335-2225

Opening hours

Mon: 
8:30 am - 4:30 pm
Tue: 
8:30 am - 4:30 pm
Wed: 
8:30 am - 4:30 pm
Thu: 
8:30 am - 7:30 pm
Fri: 
8:30 am - 4:30 pm
Sat: 
Closed
Sun: 
Closed
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