b'A GROWING LIST OF ACHIEVEMENTSAs part of our 20242027 Strategic Plan, our teams have done a tremendous amount of work over the past few months to deliver on the ambitious plan targeted for 2024. Highlights include: Development of large urban centres Deployment of our brokerage strategy Improving our operational performance To help our organization grow profitably, we want toThe distribution of our products and services throughOver the past few months, our teams have made every improveourofferandourpresenceinallQubecour brokerage partners remains critical to achievingeffort to improve our operational performance. They regions,includinglargeurbancentres.Withthisour objectives, particularly in the business insuranceconducted an in-depth analysis of our car and home initiative, we aim to better serve our members, in waysfield.Wearealsocommittedtoimprovingtheinsurance claims processes, personal lines insurance that better reflect their realities and thus meet theirexperience of our brokerage partners and simplifyingrenewals, and contract management at the Fdration expectations and enhance their experience. their interactions with our teams. toidentifyareasforenhancementandneedsto beaddressed.Theresultsobtainedwillenableus tostrengthenourprocessesforthebenefitofour members.We have also implemented new technologya billing and collection tool and the Workday finance module. Work has been underway since the beginning of the yeartolaunchthehumanresourcesmanagement module within the organization. In addition to improving our operational performance, these achievements will contribute to the employee experience, something we feel very strongly about!rt o Rep l a u n n A 224 2 0 2 |'