b'19WealsomadesignificantchangestotheA more modern talentstructure of the CEOs office. Those changesmanagement cultureincluded creation of the Transformation Office.Thecomingyearswillbemarkedby The goal is to facilitate the implementation ofprofound changes in the labour market and initiatives aimed at modernizing our businessanunprecedentedshortageofqualified model and governance framework. workers. We are committed to implementing Thisagilestructuresupportedbytalentedinnovative solutions to boost our capabilities peoplewillenableustoeffectivelydeliverand optimize resource use.on our key priorities while improving cohesionAssuch,PromutuelInsurancelaunchedits among our various missions. new employer brand in 2021, enhancing our visibility among job seekers. Over the course of Improving our operationalthe year, some 100 new employees joined the performance Federation, and just over 200 came on board In 2021, we began optimizing our productionvia Promutuel Insurances network of mutual costsintheirentirety,thegoalbeingtoassociations. To create a more modern talent develop continuous improvement and processmanagementculture,welaunchedthefirst optimizationexpertiseandenhanceourphase of our cultural transformation project, operational performance. continued our hybrid work planning, launched the telemedicine program, and enhanced our Now more than ever, we are determined toincentive compensation program.fast-track certain initiatives aimed at ensuring PromutuelInsurancescompetitiveness.To this end, we completed the profitability impact project,theGreaterMontraldevelopment project, and the underwriting notice initiative.A N N UA L R E P O R T 2021'