COVID-19 - Promutuel Assurance
COVID-19: All of our services remain fully available.

Our employees are working from home in every part of the province to serve you. For important information and to find out more about our measures, see our information section.

COVID-19: Information and Special Measures for Our Members

In these trying times that have upended our daily lives, Promutuel Insurance has taken a number of measures to continue to offer you the very best service and support. We have acted decisively to support our communities and local businesses. Please continue to consult this page for updates. We truly believe in mutual support and are THERE for you and with you!

Obtaining service

Our staff throughout Quebec are available to serve you. Response time may be slower than usual, but we’re doing everything we can to get back to you as quickly as possible.

Service à la clientèle

Customer service

Our offices may be closed, but we’re just a phone call or email away. Contact us at any time! Please note that our business hours may vary temporarily.

Service en ligne

Meet us online!

We’d love to hear from you online. The Promutuel Insurance Client Space and Online Contract are the perfect solutions for answers about your insurance. If you’re not already registered, sign up now for the Online Contract.

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Special measures and accommodations

Perception des primes

More accommodating premium payment policy

These are very difficult times and we want to help. If you’re having trouble making your Promutuel Insurance payment, we’ll be glad to see what we can do. All you have to do is get in touch if you’re facing special circumstances.


Extra coverage for certain claims

Specific measures have been put in place to support our insured members in the current situation, including extra coverage for certain claims. We are closely monitoring the crisis as it evolves and continuously adjusting our support measures to meet your needs. Feel free to contact your representative if you have any questions about your coverage.

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Annual general meetings

Due to the extraordinary circumstances created by the pandemic, our mutual associations will be holding their annual meetings in virtual format only:

June 17, 8:00 p.m.
June 1, 6:30 p.m.
June 17, 5:00 p.m.
June 18, 7:00 p.m.
June 16, 7:30 p.m.
June 16, 5:00 p.m.
de l’Estuaire
June 17, 5:00 p.m.
du Lac au Fleuve
June 18, 7:00 p.m.
June 10, 1:30 p.m.
June 16, 7:30 p.m.
June 17, 1:30 p.m.
June 16, 7:30 p.m.
Vallée de l’Outaouais
June 15, 3:00 p.m.
Vallée du St-Laurent
July 6, 7:00 p.m.
June 17, 6:30 p.m.
Verchères - Les Forges
June 18, 7:00 p.m.

Any insured members who wish to participate in the meeting may do so, regardless of their physical location. They will be able to vote and ask questions in writing using the virtual platform.

We hope to see as many of you there as possible. Please register and review all the information available on your mutual’s webpage.

Find my mutual

Assemblée générale annuelle

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Safety and prevention advice

Please keep safe by following this advice!



The COVID-19 pandemic has ushered in a phishing pandemic, too. You could receive emails from ill-intentioned individuals claiming to represent Promutuel and offering discounts, new features, or changes to your policy. Please be cautious. Call us if you have doubts about anything.

Entreprises et chantiers

Unoccupied businesses and worksites

See our recommended coverage and prevention criteria for businesses that are temporarily unoccupied or closed.


Spring checklist for your home

Read our blog article on the 10 important things to inspect inside and outside your home.

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Giving back

Promutuel Insurance was there when Centraide (the United Way) came calling. We joined with four other insurers to donate $400,000 to the Emergency Community Fund. What’s more, all the mutual associations joined together to give $50,000 to Centraide in support of local organizations throughout Quebec

Other donations have also been made:

  • Promutuel Insurance Portneuf-Champlain gave a total of $50,000 to various local organizations.
  • Promutuel Insurance du Lac au Fleuve donated to five local food banks and supported the regional economy by purchasing a hundred or so gift baskets and gift cards from local businesses.
  • Promutuel Insurance Vallée du St-Laurent gave over $150,000 to various local organizations, including a number of food banks.
  • Promutuel Insurance Bagot gave $12,000 to various local organizations.
  • Promutuel Insurance Bois-Francs contributed $2,000 to Fondation CLSC Suzor-Côté and gave $3,136 to two local community organizations.
  • Promutuel Insurance Centre-Sud gave $125,000 to various local organizations.
  • Promutuel Insurance Vallée de l'Outaouais contributed $25,000 to Moisson Outaouais and $5,000 to Les Services de Répit du Pontiac.
  • Promutuel Insurance Verchères-Les Forges donated a total of $30,000 to 12 organizations in local communities.
  • Promutuel Insurance Vaudreuil-Soulanges gave $10,000 to 4 local organizations.

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