In these trying times that have upended our daily lives, Promutuel Insurance has taken a number of measures to continue to offer you the very best service and support. We have acted decisively to support our communities and local businesses. Please continue to consult this page for updates. We truly believe in mutual support and are THERE for you and with you!
Our staff throughout Quebec are available to serve you. Response time may be slower than usual, but we’re doing everything we can to get back to you as quickly as possible.
Our offices may be closed, but we’re just a phone call or email away. Contact us at any time! Please note that our business hours may vary temporarily.
Meet us online!
We’d love to hear from you online. The Promutuel Insurance Client Space and Online Contract are the perfect solutions for answers about your insurance. If you’re not already registered, sign up now for the Online Contract.
If you’re in the habit of going to a Promutuel office to pay your bill, now’s the time to use our Online Payment Service or go through your financial institution. To avoid processing delays, we recommend not sending cheques by mail.
If you need to file a claim outside business hours, call 1-888-590-2433 or fill in the online form.
More accommodating premium payment policy
These are very difficult times and we want to help. If you’re having trouble making your Promutuel Insurance payment, we’ll be glad to see what we can do. All you have to do is get in touch if you’re facing special circumstances.
Extra coverage for certain claims
Specific measures have been put in place to support our insured members in the current situation, including extra coverage for certain claims. We are closely monitoring the crisis as it evolves and continuously adjusting our support measures to meet your needs. Feel free to contact your representative if you have any questions about your coverage.
In compliance with current health regulations, annual meetings for mutuals will be held online only:
Regardless of where they are, all insured members can attend, vote, and submit written questions using the virtual platform if they wish to do so.
We hope you’ll join us. See full registration details on your mutual’s website.
Promutuel Insurance is proud to have donated over half a million dollars to community organizations since the start of the pandemic.
We’d like to acknowledge the generosity of our insured members who elected to donate the rebates on their car insurance premiums. Thanks to them, over $150,000 has been donated to local organizations across Québec that are making a real difference in their communities.
In response to the Québec government’s call to help Quebecers get vaccinated, Promutuel Insurance is teaming up with a dozen other companies to open a new vaccination centre in the Capitale-Nationale region.