COVID-19: Information and Special Measures for Our Members

In these trying times that have upended our daily lives, Promutuel Insurance has taken a number of measures to continue to offer you the very best service and support. We have acted decisively to support our communities and local businesses. Please continue to consult this page for updates. We truly believe in mutual support and are THERE for you and with you!

Obtaining service

Our staff throughout Quebec are available to serve you. Response time may be slower than usual, but we’re doing everything we can to get back to you as quickly as possible.

Service à la clientèle

Customer service

Our offices may be closed, but we’re just a phone call or email away. Contact us at any time! Please note that our business hours may vary temporarily.

Service en ligne

Meet us online!

We’d love to hear from you online. The Promutuel Insurance Client Space and Online Contract are the perfect solutions for answers about your insurance. If you’re not already registered, sign up now for the Online Contract.

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Special measures and accommodations

Perception des primes

More accommodating premium payment policy

These are very difficult times and we want to help. If you’re having trouble making your Promutuel Insurance payment, we’ll be glad to see what we can do. All you have to do is get in touch if you’re facing special circumstances.


Extra coverage for certain claims

Specific measures have been put in place to support our insured members in the current situation, including extra coverage for certain claims. We are closely monitoring the crisis as it evolves and continuously adjusting our support measures to meet your needs. Feel free to contact your representative if you have any questions about your coverage.

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Annual general meetings

In compliance with current health regulations, annual meetings for mutuals will be held online only:

June 2, 7:00 p.m.
June 8, 6:30 p.m.
June 18, 5:00 p.m.
May 20, 7:00 p.m.
June 15, 7:30 p.m.
June 2, 5:00 p.m.
de l’Estuaire
June 3, 6:30 p.m.
du Lac au Fleuve
May 26, 7:00 p.m.
Date TBD
June 15, 7:30 p.m.
June 2, 7:00 p.m.
June 1, 7:30 p.m.
Ottawa Valley
May 17, 6:00 p.m.
Vallée du St-Laurent
June 9, 7:00 p.m.
June 9, 6:30 p.m.
Verchères - Les Forges
Date TBD

Regardless of where they are, all insured members can attend, vote, and submit written questions using the virtual platform if they wish to do so.

We hope you’ll join us. See full registration details on your mutual’s website.

Find my mutual

Assemblée générale annuelle

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Giving back

Promutuel Insurance is proud to have donated over half a million dollars to community organizations since the start of the pandemic.

We’d like to acknowledge the generosity of our insured members who elected to donate the rebates on their car insurance premiums. Thanks to them, over $150,000 has been donated to local organizations across Québec that are making a real difference in their communities.

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Contributing to the vaccination effort

In response to the Québec government’s call to help Quebecers get vaccinated, Promutuel Insurance is teaming up with a dozen other companies to open a new vaccination centre in the Capitale-Nationale region.

For more information