Our employees are working from home in every part of the province to serve you. For important information and to find out more about our measures, see our information section.
In these trying times that have upended our daily lives, Promutuel Insurance has taken a number of measures to continue to offer you the very best service and support. We have acted decisively to support our communities and local businesses. Please continue to consult this page for updates. We truly believe in mutual support and are THERE for you and with you!
Our staff throughout Quebec are available to serve you. Response time may be slower than usual, but we’re doing everything we can to get back to you as quickly as possible.
Our offices may be closed, but we’re just a phone call or email away. Contact us at any time! Please note that our business hours may vary temporarily.
Meet us online!
We’d love to hear from you online. The Promutuel Insurance Client Space and Online Contract are the perfect solutions for answers about your insurance. If you’re not already registered, sign up now for the Online Contract.
If you’re in the habit of going to a Promutuel office to pay your bill, now’s the time to use our Online Payment Service or go through your financial institution. To avoid processing delays, we recommend not sending cheques by mail.
If you need to file a claim outside business hours, call 1-888-590-2433 or fill in the online form.
More accommodating premium payment policy
These are very difficult times and we want to help. If you’re having trouble making your Promutuel Insurance payment, we’ll be glad to see what we can do. All you have to do is get in touch if you’re facing special circumstances.
Extra coverage for certain claims
Specific measures have been put in place to support our insured members in the current situation, including extra coverage for certain claims. We are closely monitoring the crisis as it evolves and continuously adjusting our support measures to meet your needs. Feel free to contact your representative if you have any questions about your coverage.
Due to the extraordinary circumstances created by the pandemic, our mutual associations will be holding their annual meetings in virtual format only:
Any insured members who wish to participate in the meeting may do so, regardless of their physical location. They will be able to vote and ask questions in writing using the virtual platform.
We hope to see as many of you there as possible. Please register and review all the information available on your mutual’s webpage.
Please keep safe by following this advice!
The COVID-19 pandemic has ushered in a phishing pandemic, too. You could receive emails from ill-intentioned individuals claiming to represent Promutuel and offering discounts, new features, or changes to your policy. Please be cautious. Call us if you have doubts about anything.
Unoccupied businesses and worksites
See our recommended coverage and prevention criteria for businesses that are temporarily unoccupied or closed.
Spring checklist for your home
Read our blog article on the 10 important things to inspect inside and outside your home.
Promutuel Insurance was there when Centraide (the United Way) came calling. We joined with four other insurers to donate $400,000 to the Emergency Community Fund. What’s more, all the mutual associations joined together to give $50,000 to Centraide in support of local organizations throughout Quebec
Other donations have also been made: